In May I joined into agreement to update my solutions with Comcast. I had been advised I'd obtain wire, telephone
Support, and also the greatest accessible rate internet service for that cost of $114.99 all-inclusive (fees, device,
Etc.). I established the cost & providers using the Comcast consultant at the least six-times to ensure there is
No misunderstanding. I decided to the present as agreed to me from the Comcast agent.
I've since been overcharged TWICE: the very first time was an "mistake" of approximately. $30-35. (that was later solved).
Our last statement was for $130.31, NOT the $114.99 I had been REPEATEDLY guaranteed. Calls to Comcast (AnnAmy?) to solve
The problem were definitely ineffective (she stated the additional charges were for device rental & fees, NEITHER which
Were mentioned as 'additional costs' from the unique consultant after I approved. I'd been informed every time I requested
The 114.99 price involved ANYTHING), along with a guarantee of the phone in the boss from that consultant
Never arrived. I visited the neighborhood Comcast office on wednesday, where, not just was it-not solved, but I had been knowledgeable
I had been not really obtaining the guaranteed greatest rate Internet POSSIBLY.
On 9/14 I named the Comcast Escalation Division [1 (866) 279-5024) and talked to Mark. I was basically informed,
'I am sorry, but these are our deals & rates & there is nothing we are able to do". He recommended I "misunderstood"; I
Find it too difficult to simply accept that I "misunderstood" an offer I ESTABLISHED 6 OCCASIONS using their own consultant.
I'm not being supplied the agreed upon developed providers, and am being overcharged actually for that services I'm
Getting. The 'bundle' as explained in my experience since by Comcastis following reps ('AnnAmyDavid') is one
I'd not have decided to or approved had it been agreed to me at that time. Comcast & it is reps are
Training price gouging & fraud, and that I don't discover why I ought to need to spend a statement That The) is excessively as to the I
Was informed SIX-TIMES & agreed to W) isn't supplying the guaranteed provided & decided-to contracted providers.
All efforts to solve this with Comcast have confirmed completely ineffective.
UPDATE: I obtained a phone from Richard Spence, Government SupportResearch Expert, West Palm Beach Area,
Office of the Vicepresident (866) 279-5024 roughly 14 days before. After detailing my criticism using the
Division of Farming & Consumer Solutions against Comcast, he explained he'd return to me in a few days and
They'd attempt to perform anything out to my pleasure. No present was created, now I obtained a notice in the
DOA&CS declaring they'd shut my situation, subsequent communication from Mr. Spence which contains fake &
Deceptive info on his portion.
So now we are able to include 'laying to some government organization' towards the listing of costs.
I will also include that, after talking with a co worker, he advised me exactly the same specific factor was completed by Comcast to HIM (using the only distinction being, HE was guaranteed a cost of $79, & charged just like me. THEIR costs actually DOUBLED!!!). He's since terminated all-business with Comcast. I want I really could do exactly the same.
0 comments