Hi there - i recently switched my store's phone and internet service to comcast after 11 years with Qwest. We experienced our first comcast 'outage' this week, when we weren't able to accept credit cards from customers nor access our online video surveillance system. This situation puts my employees in physical danger, as there have been a string of armed robberies in our neighborhood (including one just an hour or two before this outage) and they need access to our online video security system. Also, my business cannot afford to lose sales when i can't accept a customer's credit card. The two women at comcast who've handled this (JANET HANES AND KRISTIN YATES) offered to let me out of my contract if i pay a $250 installation fee (the install was listed as 'free' on my contract). I feel that you should let me out without any financial penalties since your service does not meet my business needs. Thanks for your help.
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