Complaint / Review
DirecTV
Told No Cancel Fee, Then Billed $150 After Tree Issue

I recently moved and used Direct TV's moving service. The techs came out and, after testing, told me there was no way they could get service to my house because of the neighbor's tree. They said that I would be able to cancel with no cancellation fee.

I called in and spent 1 hour on the phone and was repeatedly told that I still have to pay the $150 cancellation fee because I should have tested the area to make sure it would work before moving.

Anyone with intelligence will understand that that explanation is wrong and illegal in many ways.

I am still trying to get hold of their "dispute department," which, for some convenient reason, the support department has no contact information for.