Complaint / Review
Alliance Global Assistance
Allianz travel insurance US AIR and Allianz engaging in deceptive trade practices

When you purchase an airline ticket, consumers are asked if they want to purchase insurance. There is not description of what is and is not covered, other than if a person would like to protect their travel, they should consider insurance.

I purchased a recent ticket on US AIR. Due to unforseen circumstances, my son, who the ticket was for had to come home early from his out of state government employer.

I went to file a claim and was told that there was no coverage. Basically, unless he died or was terminally ill, the company had no intention of paying. I tried to explain the circumstances and they would hear nothing of it. As a veteran in the insurance industry, my view is that they are engaging in both a deceptive trade practice and acting in bad faith.

I would caution anyone to steer clear of these travel scams that are designed to keep the public misinformed as to what truly is, or rather, is not covered.