Here is yet another case of APPLE VACATION taking another hardworking family to the cleaners instead of on vacation.
Apple has already taken so much from my family and I that I must keep this complaint short. I don't want to give them another moment of my energy. We book every year for a trip in December. Same Agent.
This past year apple shortened our trip by 2 days by changing our departure time to 11:59pm and our return flight to 4am. The changes were made the day before we left. The one minute of vacation we survived through sitting on a stinky plane with no a/c waiting to leave the local Airport counted as one day. So did the dark and disoriented hours between 1am and 2am when we blindly packed our things to make the Apple shuttle back to the Airport in Cancun for the 4am flight home. O.K. Buyer beware. Read the small print and technically they reserve the right to call them "days" on vacation.
What is not legit is the troughs of old food, terrible service, and customer service reps trained to decieve.
Our first night, we looked around the resort on our way back from Denny's (or what seemed like Denny's but was called fine dining in Apple talk}. We strolled around the pool where an unlit walkway sent me tumbling down a jagged rock waterfall. I was bloody, my clothes were ripped and I was soaking wet.
I made my way to the lobby. There I was totally ignored by all staff. Yes, I was bleeding profusley, wearing shredded long pants and a sweater and soaking wet but no one batted an eyelash. I said at least give me a towel, but they claimed not to have one. My parents, kids and husband urged me to go dry off while they took it from there.
Next day-waited in line for 2 hours to talk to someone about incident. The food and beverage manager, the only one who would see me, graciously invited my family to dinner that night to make up for their negligence. It was an ALL INCLUSIVE RESORT.
Unable to swim, sun bathe or play any sports due to the fact that all the skin on one palm, one elbow and one leg had been removed during my fall, I was upset but didn't want to ruin things for the rest of the family.
I bit my tounge through mosquito infested rice, the large palm print on the orange jello dessert tray and the waiter's insistance that they did not serve coffee that was hot but rather that they "warmed" cold coffee with warm milk as a Mexican Tradition.
We wanted to leave but they would not let us out until we had somewhere to go. Apple agents said the only place was one of their other resorts but we had to pay $500 MORE if we wanted to "get in". Yes, we paid. Anything to get out of there.
As soon as we got home it was off to the doctor for X rays. I still suffer neck pain almost a year later. Apple will not return my calls. My medical insurance company will not pay the bills for my neck because they say Apple should pay. I have never been involved in any law suit before. Im not trying to get rich. Just would be nice if they would at least aknowledge that they messed up or that I lost a lot more that day than a new outfit and some skin.
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