If you have been suckered into buying a travel voucher from this company, as I was, and would like a refund, here is how to go about getting a refund:
1. Send a written request via USPS certified mail for a FULL refund of the exact amount that you paid.in return, say that you will gladly have CCL cancel your vacation voucher (s).
2. Fill out an online complaint, including a request for a FULL refund, to the Better Business Bureau of Fort Lauderdale. The Better Business Bureau will immediately send your complaint to CCL, who will have 30 days to reply. You will receive a confirmation that your complaint was sent to CCL via e-mail
3. File an online complaint with the Florida Division of Consumer Services.ccL will have 30-60 days to reply to this complaint. You will receive a confirmation that your complaint has been sent to CCL via post.
How the process worked for me:
After multiple salespeople lied to me on the phone, saying they could not give me a refund, I sent complaints to the BBB of Fort Lauderdale and Florida Division of Consumer Services a week after my initial purchase. Two weeks after my initial purchase, under CCL's FAQ page, I discovered that the only refund requests that they will accept are written requests sent via certified mail. The day that CCL received my certified mailing (I received a signature card back from USPS dating when CCL received my letter), the full amount of my purchase was refunded to my debit / checking card. I do not know if CCL would have honored my written refund request had they not already received formal requests from the BBB and the Florida Division of Consumer Services on my behalf.in total, three weeks elapsed between my purchase of the travel vouchers and when the refund transaction completed in my bank account.
*A final note:
Under Florida Law, a seller of of travel vouchers MUST refund a travel voucher purchase if the request for a refund is made within 30 business days of when the consumer RECEIVES the travel voucher (which, if the travel voucher is received via post, is a later date than the actual purchase date). My refund request was made during this 30 business day time frame.
If you make a refund request outside of the 30 business day time frame, you are not entirely out of luck. Check out this other complaint for an example of a consumer who was refunded, with the help of the BBB, outside of the 30 business day time frame: http://usashameboard.com/complaints/caribbean-cruise-line-vacation-c351013.html.
Hope this helps anyone who has had a terrible, belittling, and frightening experience with CCL, as I had.
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