I got "the letter" in yesterdays mail. I called to get the info and spent a good hour getting all the details. I decided it sounded fair so i gave them my CC #. After i hung up i thought "hmmmmm what have i done?" I got online and found this sight. Well, as soon as they opened this morning I called corporate. The lady BEGGED me not to listen to the bad ratings. She offered me free upgrades on the boat and in the hotel and half my money back. I stood firm and insisted on my money back.By the end of the call she said the 698 will be back on my acct within 7-10 days and i will get a post card in a couple days confirming that. I hope it happens!
Lori
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