Have only booked one vacation but every time I call the membership hotline I get forwarded to a VM and it takes at least a day to answer any questions I might have. Plus the majority of the paperwork that they give you is chalked full of BS making it difficult to find any kind of relevant information. So it wasn't surprising that I didn't realize that you have to sign up a second time to use the concierge service until less than two weeks before my vacation. Well it apparently takes 7-10 business days to get your membership activated - fat lot of good that does me now. When I called and finally got ahold of someone I was told that it was absolutely impossible to activate membership over the phone. Apparently it is exceedingly difficult to write down my membership number, name, and phone number (that is ALL that is on the mail in card). Overall I would give the customer service department a failing grade.
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