Is this for real?
I got a telephonecall last monday with a person called Aaron Cunningham, promotion director number 675 at Fulfillment International Corporation, with a happy message... I WON A VACATION FOR TO, which was a 12 days/11 nights package costing $4800, - including bla, bla, bla, bla... You know it all.
After aproximatly 30 minuttes off overflow informasjon i hang up, with a sattisfied feeling of beeing the lucky winner of... Uhmm... Well... What did i exactly win?
I had a talk with my girlfriend about this after that, and she was not so optimistic as i was at all. Won a vacation? Then what was i paying right now? Taxes and fees was told by this person... $937, - in taxes?
I began to think more about this and tried to call the costumerservice at the telephonenumber i got by this gentlemen, just to get more informasjon. It was an answermachine, adressing me to their email-adress. So i didn't hassitate and send a message to them right away...
No answer from there either. I tried again, with the message that i wanted to stop the payment, one way or an other if no responce would appear. They respondet by telling me, twice, to adjust myself to them in an appropied way. I blocked my card right before receiving those mails, but they allready charged me by $488, -.
I have been sending many emails after that, asking them to confirm my request to cancel this purchage, and pay back the amount they took from my VISA, but i do not get any answer anymore, from their socalled "friendly customerservice" (if this is for real at all???).
In my last request i wrote them i wanted their confirmation, or i else would consider publishing this case on this webside, as at national media, but even then they don't seem to care. I even send it by fax!!!
Still now i want to give them the benefitt of the doubt, cause there could be an explination for these buggs, but it's up to them to proof me wrong in thinking that this corporation does indeed intens to ripp off their customers.
I also like to mention that this problem accured due my lack of knowledge to ALL english terms. I didn't realise that "discount" means "price reduced". I thought i won this vacation for free, and didn't think about nothing else at that moment!!!
I will not give up untill i got reaction, and hope it will result in getting back my money, such as a real travel agency would admit, without having their customers fighting for it.
Hello F.I.C.? Do you run a rip-off business? If not, proof it!!!
Yorick
Brekstad
Norway
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