I booked a reservation online with this hotel. When I arrived the clerk told me they were full and had no rooms available. I showed her the confirmation from the web site and she said "sorry, the web site is wrong".
She called the manager and explained the situation, then hung up the phone and said "I'm sorry" again. She did not try to get my wife and I another room at another hotel, she just went back to work as if I didn't exist. I figure that they overbook the rooms in hopes that some people will not show or cancel in the window allotted.
I will never stay at another Choice hotel, and will tell everyone I know not to stay at the Quality Inn in Floral Park, NY.
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