Hotwire misrepresented as a "4 star" hotel a small hotel with tiny rooms, "computers are down", door keys that don't work, and noisy rooms, backed up plumbing. The hotel is "Stay" in New York City.
I called customer service at Hotmail, filled out their on-line form, etc., and received back boilerplate response basically saying it's "my fault". Their reply:
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In an effort to remain faithful to our Star Ratings Promise, we determine our ratings by:
- Visiting thousands of properties each year
- Carefully and frequently benchmarking our star ratings against other travel sites and ratings authorities
- Soliciting customer feedback following every stay and adjusting our ratings accordingly
- Investigating and acting on customer concerns about specific properties.
Please be aware that the hotel brands displayed on our Star Rating Promise serve as examples only; Hotwire does not guarantee you will stay in one of the hotels listed.in addition, some hotel brands, like the Stay, feature properties in multiple star-rating categories because the rating is not based on the chain's overall value, but rather on each individual property.
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Hotwire is a bait-and-switch company. They should be ashamed of themselves. Be very very careful if you use them, or better yet, avoid the scam of Hotmail.com.
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