We had gone to the zoo on July 4 and when we returned to our room (at holiday inn downtown, cinncinatti, ohio) we had found an outfit that had been laying on the bed was gone. The next morning we ask the housekeeping supervisor, about it, we thought it may have been in with dirty linens and she was very short with her answer and no help to us at all.
Also the night of 4th of july we took our families to the restaurant downstairs and never got waited on, we sat there for an hour and finally the bartender in the next room heard me griping to my husband about what was going on and she gladly came to the rescue. From her computer in the bar, she took our order and also went into the kitchen area and prepared our food and served us. She couldn't believe the situation that was occurring either, this lady was very polite and i was glad she overheard me otherwise our 4 children would have never gotten to eat.
I still have not heard from the hotel at all on a refund or someway to compensate us. We will not ever stay there again..., i do not know the name of the staff that was involved in this ordeal. But i as well as my sister in law wrote our names, phone numbers (home), and our address and our side of the incident on paper and turned it in to the acting manager on duty. So if it was done by the book this would have been kept in an employee's file or kept somewhere at the hotel so something would have been done. I have given holiday inn enough time to reply to this situation and i have heard nothing... This really looks very bad on this company and their good name because of a few very bad apples at one location... I have waited more than long enough..
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