After claiming a certificate for a free caribbean cruise, Mini Vacations asked the taxes to be paid in advance. I sent the money, received the certificate and was told to call back after March (when the high season demand started).
I asked for the cost of the offer then and the figure given was much higher than the price I could get. I then asked for a refund and was told it would take a couple of weeks. A month later I follow up on my request for the reimbursement and again I was told it would take a couple of weeks.
After this second call in November I could not get in contact over the phone.in March I sent a certified letter, still no response. I then proceeded to report the case to the Criminal Investigation Service Center.
Julio
Ponce
Puerto Rico
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