I purchased a brand new Samcuns u340 since I needed a cameraphone. After significantly less than 2 times, I had been not able to obtain picture. Communications. I named Cricket plus they had me do the typical reset by getting the battery out and restarting telephone. *228 blah blah blah. It did not work and so I visited the Cricket shop I'd purchased the telephone from and was informed it had been a community problem, that it'd be set inside the week. Well it's now been 14 days and after contacting the 800# many times each day, and obtaining re routed again and again again towards the automatic program (ALL REPRESENTATIVES. Are busy helping other clients, but our automated system will be glad to assist you). THIS REALLY IS AFTER ATTEMPTING A NUMBER OF DIFFERENT TACTIS TO SIMPLY OBTAIN A LIVE PERSON ONLINE! So here I proceed, back once again to the Cricket shop across town. I had been informed that it had been a application problem also it could be set. BUT, they'd no idea when. I really questioned if it'd be tomorrow or in six months, the man shrugged his shoulders and stated he did not understand. I agreed to spend the distinction within an telephone update and was informed I'd to cover a brand new phone overall. No reimbursement could be provided since the telephone could be set FUNDAMENTALLY!!! My estimation is the fact that Cricket truly likes to get fresh custoimers but does not worry about maintaining them. Their customer support is non exisitent. Please don't purchase support or phones from the corporation!!! I ought to also mention that i've created grievances using the customer service dept. And online. Both to no avail.
0 comments