Usacomplaints.com » Telecommunications » Complaint / Review: T-mobile - St. Joseph, Missouri - Unjust costs. #189693

Complaint / Review
T-mobile - St. Joseph, Missouri
Unjust costs

I am just one mother-of two adolescent kids who operates very difficult for my cash-70 80 per week to become precise! I've a household strategy with t mobile and that I invest 120.00-160.00 per month on my child's and quarry telephones.in late-winter of the year we determined that people desired to "update" to higher phones, therefore we went into the tmobile shop and picked two Samsung t out - phones... Then arrived my very own small armpit of H_LL!!! Our telephone really was jacked up. It got NO party EVERYWHERE, the sensors might set off at occasions that were drastically wrong, it'd light up and flash off and on the time to ALL... I am talking about UP SIMPLY JACKED!!! And so I named t mobile plus they sent a different one-awesome. I set everything up and acquired this 1 and visited charge it about the second evening also it wouldn't cost. Fortunately I and they had not delivered back the very first one however and a different one, respectively to displace the others BOTH. I delivered back the 2nd one and acquired THE 3RD telephone, because the one was bad-but might atleast be properly used, and that is the things they explained to complete. After I got the 3rd telephone I continued and delivered back the very first. Well, the additional two were not actually WORSE than that phone, and so I discovered myself with t mobile AGAIN about the telephone, but this time around it had been not better.By that point, my child was having far more issues with her phone-she really reluctantly accepted that she also required a brand new one (you know16 year-olds-they'd rather DIE than quit their phone). Just this time around after I got tmobile about the telephone, they stated that these were having a lot of of those issues with these Samsung t-309 telephones, they were today changing them all with MOTOROLA V-360s-a totally distinct manufacturer!!! Since should not be good that they are n't being replaced by them! And so I had them sent-simply to preserve up you to speed, these are telephones FIVE and NUMBER 4! We got our completely new Motorolas in a couple of days and started to put up MORE fresh telephones (youknow it gets TRULY outdated achieving this repeatedly). Well, which was last month and anything continues to be ok.

That Is where the tale gets REALLY TERRIBLE!!! On my statement this month (four weeks in the end of the began using the horrible Samsungs) I'd a "restocking fee" for 156.91!!! I named them on June 28th to possess this removed. The lady, Theresa, stated that she stated that she got off the charge and confirmed that the handsets all had been returned. 24 hours later was your day to pay for my statement and that I did that within the morning at4. My support as a result of this cost shuts off! And so they were named by me back plus they stated that the cost could not be studied down SINCE THE INITIAL PHONE WAS MISSING!!! YOU KIDDING ME??? When the FIRST one was nevertheless not accounted for did they cost me FOUR weeks later after which send FIVE more. I delivered ALL OF THEM back, plus my support nevertheless wont change back on. While I contact, they do not help me despite the fact that I Have usually compensated my statement plus ON ME HANG UP THE PHONE! I just possess the cellphones since alot ca n't be afforded by me. I simply need anyone to assist me. Believe me, nobody else might desire to be handled such as this and that I have NOBODY TO ASSIST ME!!! Toni Taylor, St. Joseph, Missouri 64507-I'd provide you with my telephone number, however, you could not call it anyway.


Offender: T-mobile - St. Joseph, Missouri

Country: USA

Category: Telecommunications

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