In January I signed up for a 2-year gym membership at Titan Gym. Before signing, the conversation went like this:
Me: I only want to sign up for a few months. I don't want to belong to a gym in the summertiime.
Titan: You can suspend your membership over the summer months. (He volunteered this. I had never heard of such a thing.)
Me: How does it work?
Titan: Say you suspend it for 3 months. Then your expiration date gets moved back 3 months.
Me: How do I do it?
Titan: Just tell them at the front desk when you want to do it.
The ability to suspend is the only reason I signed up. Now they won't to let me suspend the membership for the summer, saying "It's not in the contract." They led me to believe that it's a normal part of belonging to the gym and then hid behind what's (not) written.
All my attempts at peaceful resolution were met by hiding, avoiding, and more lying. It would cost me more to take them to Small Claims Court than what the damages are (thankfully, a fairly cheap membership), so my only recourse is the BBB and writing reviews online.
Bottom line: they lied to my face just to get me to sign the contract.
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