Complaint / Review
Stephenson Warmlite
Maze of inferior and unsuitable zippers and velcro patches

The documented fact (below) that I returned the Stephenson Warmlite sleeping bag — with no promise of a credit or refund — expresses my opinion of the sleeping bag. I paid half a month's Social Security check on what I believed was the best. No! I would not recommend this product to a friend.
Details in Email exchange below.

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Sent: Monday, June 29 1:08 PM
Subject: Problems with sleeping bag
Hi Jane
I took the sleeping bag camping last week. I have to admit to some difficulty with it.
The two most troublesome were: the two down filled panels are too narrow to cover my body (My choice of Girth was based on the chart on your web site); compounding that problem, the zippers rapidly slide open with just the slightest movement of the bag when handling it; same problem when in the bag, with the slightest body shift.
What are your recommended solutions for those problems?

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On Monday, June 29, at 10:50AM, "Stephensons Warmlite"
: Hello Alfred,
It sounds like you have chosen the wrong girth size or you aren't zipping it correctly.
Thanks,
Jane

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Sent December 11
Hi Jane
I'm going to return your sleeping bag after the Christmas package shipment rush. I haven't found a satisfactory solution for the difficulty I have with the maze of undersized, flimsy zippers [as found on women's fashion] that don't lock. The zippers unzip when I just pick the sleeping bag up. The several thumbnail size Velcro fasteners do nothing but come undone, as well. I thought of using safety pins to hold the zippers closed, but that shouldn't be necessary for a sleeping bag I paid over $700 for.
What is your return policy.
Alfred

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December 14
Hello Alfred,
The return policy is that you have 30 days to return it unused for a full refund.
Sorry it doesn't work for you.
Jane

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January 26
Hello Alfred,
I received the sleepingbag today but I'm not sure what you want me to do to it. I can't make it any bigger so that it fits you right and I can't change the zippers for you. What were your thoughts about it.
Jane

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My thoughts are stated at the beginning of this posting