Usacomplaints.com » Shops, Products, Services » Complaint / Review: Aetna HMO - Retroactive denial of benefits. #949527

Complaint / Review
Aetna HMO
Retroactive denial of benefits

Our Aetna overview program explanation plainly states that 60 trips each year are coated for physical treatment. Nowhere does it suggest that after 25 trips the Rehabilitation could be susceptible to medical evaluation. I experienced radial brain surgery on New Year's event and also have encountered unpleasant and steadily productive-served physical treatment since middle Jan. I've not attained my optimum medical enhancement or my maximum of 60 times. Aetnais online state system exhibits inspections released to my physical therapy workplace. Nevertheless, last Friday I get a notice that RETROACTIVELY declines cost for my physical therapy after March 8-based on the Medical Message that's not recommended in my own overview program explanation or was actually described once the associate providers informed my Rehabilitation workplace that I had been coated for 60 appointments just before my actually beginning physical treatment. Aetna's strategy misrepresents its protection and also to my detriment I counted on the published phrases and issuance of inspections. It'snot a brand new strategy, on October 24, Aetna resolved a national suit with physicians within the same problems. I'm appealing as large when I may proceed, but I can not actually achieve an incident supervisor cuz they conceal behind their automatic phnoe program.

Based On a study about the suit: The negotiation demands modifications and obligations in Aetnais company methods to get rid of "the toughest of the incorrect methods involved with managed care." One of the modifications, that'll influence all physicians managing Aetna individuals:

Removing accessing and incorrect bundling and digital refusal methods.

Creating the typical of the "doctor, training prudential medical view" for "clinically required providers, and permitting price to become regarded only if an alternate support reaches least as prone to create equal outcomes."

Developing A dispute resolution process, utilizing an impartial outside overview of choices regarding medical need.

Supplying a company to help doctors in implementing the contract.

Developing A $100-million account for doctors to recuperate a number of their problems.

Creating a basis "focused on marketing top quality healthcare."

The contract also demands Aetna to pay for attorneys representing the physicians $50-million in lawyer's costs, including $6.5 million in costs.


Offender: Aetna HMO

Country: USA

Category: Shops, Products, Services

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