Once again Net10 stole minutes from me.in the past, I either had lost my phone or broke it and I could not prove exactly how many minutes I had. I have been with this company for a couple of years and I lost or broke phones and when reactivating my new phones, I always felt they shorten me 100 or 200 minutes, the last time probable around 400. But not this time, this time I was ready. My phone was flashing 663.75 minutes remaining. My phone had quit working but still showed the minutes.
So I got me a new phone and just before I called I received an email indicating my 200 Easy Minutes were added to my account. After calling they walked me through the set up and acknowledge I had 200 Easy Minutes added. He told me it could take a couple of minutes to a couple of days for the phone to activate, which I knew it will take only couple of minutes, as I said, I have done this before. After a couple of minutes my phone activates with 200 minutes. Bastards! They are doing it again. I called back and behold, I get the same rep.
I explain him the problem and he tells me he needs to call another section to verify my total minutes. I also heard that before. He comes back after a couple of minutes saying that he was told I had 539 minutes plus the 200 Easy Minutes. I asked for a supervisor and after 30 minutes waiting he could not find any supervisors. I stopped my easy minutes and my wife and kids too. When we run out of minutes, I will switch to family plan 4 phones unlimited calling, texting and web for $100 a month. I will tell my story to the Better Business Bureau and any website such as this one. I will spread the word and you must do the same. This is war and I it has just began
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.
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