I went to Bridaltown in search of my wedding gown on January 3 while there I found a gown that I liked but before I paid any monies, I wanted to make sure that I was sure of this gown.
Before I signed anything my future mother inlaw, my aunt as well as myself contiuously asked the sales rep (Enza) if we found this gown at a lower rate would she honor it.
She stated yes, just bring her the proof, but I wouldn't find it because this was an exclusive only for BRidaltown she assured that I wouldn't find it anywhere else.in order to honor this she had to put $200 on hold on my credit card, and upon my decision she would either credit it back to my card or apply it to my balance due if I decided to purchase it through Bridaltown.
We agreed, the next day I found the same exact gown, the same manufacturer and style number. I even contacted the manufacturer and they stated this was not an exclusive gown for any company.
I proceeded to call Enza (Bridaltown) and she declined that this conversation ever took place and she would not honor the fact that I found this gown at a lower price. I sent her a letter and all of the documentation I gathered fron the store where I saw the gown as well as the literature I had recieved from the manufacturer, her store refused to sign for the letter and it came back to me.
All of this to say to this day I am still disputing this charge. They won't respond to any of my mail but will respond to the bank that they are not refunding my money.
Through the bank acredit was issued but now reversed because the company has stated I have never contacted them and now the bank is saying I have to deal with the merchant directly.
Pleeeaaaaasssseee helllllllllllllllllp me get my money back.
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