Usacomplaints.com » Shops, Products, Services » Complaint / Review: Vermont Castings - Poor performance and dependability. #734280

Complaint / Review
Vermont Castings
Poor performance and dependability

I'm currently talking about my Vermont Casting Winter Comfortable Little Place, Design 2080, that we bought on November 6, from Higgins Energy Organization in Barre, MA. I'm completely dissatisfied within the efficiency and trustworthiness of the range.in my own watch, this-not the problem of the seller, but is definitely an problem using the producer and clams encompassing the system.

This range hasn't done based on your statements. Your site claims this range may warm 1000 square feet and had lengthy overnight burn situations. It has not been my knowledge. I discover that this range won't maintain a fireplace for over 3 or 4 hours, regardless of how I handle it. Nevertheless, this isn't my main criticism using the range.

Soon after our range was mounted (with a skilled builder), the glass smashed. I believed this may be considered a faulty bit of glass and documented the issue to Higgins Power. They changed the glass at free. Nevertheless, within 2 weeks, the glass smashed again, in the identical location.in my opinion the cut program that retains the glass isn't precisely manufactured. I got excellent treatment in adding the alternative glass by following a directions within the owners manual. Earlier this fall we again changed the glass screen. Higgins energy-charged $316.43, a significant cost to get a substitute glass screen. Again, I got specific treatment in changing the glass. After no more than six months useful, the glass has damaged a next period, within the identical area, radiating vertically in the videos wardrobe towards the door lock. I've babied this range because the first glass cell smashed, getting intense treatment in conclusion the doorway slowly and cautiously.

Clearly I can't afford to displace the glass annually (or maybe more frequently) with this range, and that I don't think I ought to need to. I invested an overall total of $1757.70 about the range, $196.30 about the cast metal surround, after which the $316.43 for that next alternative glass. For this over $2000 cost, and of course the price for having it mounted, I've a having a damaged glass pane that doesn't warm anywhere close to the room you declare, or does it maintain a fireplace for almost any substantial time period.

I'd our hearth beginning and fireplace totally rebuilt towards the requirements for this range. I really like how it appears, however it works badly and it is susceptible to recurring glass damage. If you don't may tackle the glass damage issue in ways that'll not lead to my needing to substitute the glass annually or maybe more often, I obtain that you simply consider the stove back and reimbursement all my expenses; the range, the surround and also the replacement glass. Even although you do that, we shall still need to employ a builder, again, to refit our hearth starting to support another place.

Please focus on my request. Your manufacturer includes a great status, but the product isn't acceptable.


Offender: Vermont Castings

Country: USA

Category: Shops, Products, Services

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