I requested a drum and toner bundle from Fast Ship on 2/23. I taken care of 2-day delivery (9.10). Nicely after not getting it in two times and examining the following # they offered me, I then found out that it turned a-5 day shipping. I named and talked to some repetition (Casey). He mentioned the factory they'd usually deliver it from was presently from the item also it needed to be delivered from elsewhere. I requested "Why did not I obtain a phone telling me of this?". Or "Why did not your website recommend me that it might not be 2-day delivery?". He'd no solution. He mentioned that my bill states "believed" shipping time... My account states 2-day ship... (Fedex Ground (2Day). This really is how it appears on my bill - no footnote, asterick, something informing that it'd consider longer than 2 times. I recommended him that I'd not be spending money on the delivery since I required these products on 2/25 (the two time shipping day) plus they were truly useless in my experience next. He'd no problem and held adjusting the topic. He mentioned he might provide me a brief reimbursement on my next purchase but there is no means he might return my income.
I purchased ink, for another printer, on a single evening which organization doesn't have issue shipping it on their 2-day mentioned shipping. As well as their organization name is not actually QuickShip.
It has been a knowledge for my organization and we might have dropped an essential work out of this problem. I really hope that no body actually employs their organization OR they repair their site and obtain some less unaware/unhelpful/unknowledgeable reps. These Folks DO NOT KNOW what they're referring to or what sort of business ought to be ran. I'll do something feasible to ensure individuals are conscious of their BAD obligation.
0 comments