On 5/8, we purchased a Kingsdown Sleep to Live 600 series mattress with blue and green firmness levels from Sleepys. Upon delivery, we noticed it was nothing like the mattress in the Sleepys showroom, and among other issues, had a very pronounced difference in the two sides, leading to a large slope in the mattress. This mattress was exchanged for another, which was also completely different from the showroom model that we loved. Each time that the mattresses were delivered, we noticed dirt and scuff marks on them from the delivery men.
After speaking with Sleepys customer service, we were told that our only option was to try a new Sleep to Live mattress again, or to do a comfort exchange. After having two bad experiences with the Kingsdown Sleep to Live mattresses, and thinking that the problem might have been with that brand, we chose to exchange the mattress for a Pure Latex Bliss Nature. This mattress showed up and again, was dirty and scuffed up. Additionally, after the mattress was delivered, we noticed a bug on the floor that looked like pictures of bed bugs we found online. After inspecting the mattress for signs of bed bugs, we noticed a large crack or tear in the foam base of the mattress. We immediately called to have this noted on our account. After calling 1-800-SLEEPYS, and asking for a refund, we were told that our only option was to exchange this mattress for another one. We attempted to file a dispute with our credit card company, but since Sleepys was willing to do another exchange, we were not be able to do so.
We are now waiting for our fourth mattress in a month to be delivered, and want nothing more than to put this ordeal with Sleepys behind us. We find it hard to believe that three brand new mattresses would have such large problems. While we were shopping for the mattress, everyone at Sleepys was incredibly helpful, but once they received our money, we have not received the same level of service, and have been made to feel like an inconvenience to them. While looking for replacement mattresses over two days last weekend, we were essentially told that we would not be helped, since it is Sleepys policy to not process exchanges on the weekend, and that other customers would be assisted ahead of us. Sleepys showed us that they only care about making new sales, and do not care about keeping their existing customers satisfied.
0 comments