On 01/08, I signed up with US Merchant Systems to get merchant services for my business, King's Market, (located at 1624-A, Fairgrounds Drive, Vallejo, California).
WALID ARAKOZIE, The US Merchant Systems's agent, came to my business to setup the account. He wrote on the agreement under column "Special Instructions":- "No Contract, No early Termination fee" and signed it.
On 10/18, I sent them written notice to close my account. On 11/08, my account was withdrawn for $915.45 by US Merchant Systems. While my account was closed in October, they still charged me monthly fees for November, which was refunded partially later on after request.
I called customer services and enquired about the charges and found out that I was charged $915.45 for early termination fee. I was transfered to "David Jackson" to talk about the termination fee.
David Jackson told me that I had 3 years agreement with them, which is NOT true. I called Walid Arakozie on his cell phone (510) 837 5454 and asked him about the contract. He told me that I was on "Month to Month" and promised me that he would talk to David Jackson to solve the issue.
Nothing happened so far. The agent, Walid Arkozie, does not answer my phone anymore. I spoke to another employee at US Merchant Systems, Biren, about it and told me that Walid Arakozie lied to me.
After waiting for 3 months, Now I am filing report with usacomplaints.com and also going to file claim in Small Claims Court in Solano County Superior Court. Hope it will help others to be careful before you deal with US Merchant Systems.
0 comments