They picket up 2 items from me 1 50cmx50cmx50cm 18kg box, and a small 900g package
3day later i get a message from the person expecting the 18kg box, saying he had received the 900g package, I call up parcel2go, and I am asked for a description of the 18kg box, as they cannot find it, and told they would email me to let me know when they were gona collect the 900g package from the wrong address. Next day, i get a message from the same buyer, saying that parcel2go picked up the 900g package, and delivered the 18kg package, they went without letting me know, and would of probably blamed me if the buyer wasnt in, luckily they were in to swap parcels. A week later, i get a message from the guy expecting the 900g package telling me he had received it, and that it was broken, I got him to send it back to me, the box was damaged, a hole in one corner as if it had been stabbed, and a lot of the bubble wrap was popped/deflated I contact parcel2go about this, and I am told to fill in the claims form for damage, on the claim form it says it has to submitted within 14days of dispatch, given that it had taken over 10 days to get the the correct place, thats a joke in its self, I used the live chat on their site to query this, and I am told that because the delay in delivery they will extend my deadline to 14days after delivery, I also asked if i would be able to claim the courier charge, and am told i cant, because it was a "successful delivery" dont know how they can consider a week late, and broken a success, wonder what they consider a fail. I fill out the claim form, take pictures of the damaged box and content and send it of with 4days left of the deadline, i posted it 1st class, so it would have arrived the next day 5 days later i get a automated email about my claim saying it was declined because I missed the deadline, I sent a long email explaining what had happened, and got another canned response saying it had conveniently arrived 1day after the deadline. Thanks to parcel2go I am down 50 as i had to refund the full amount to the buyer, and I never even go a penny from parcel2go.
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