Been with DTV since 2003. Had TiVo system, worked great loved it. It went bad and they refused to fix it but offered to replace it with a "superrior" model. Now the problems begin, contacted tech support about the problems with the recordings, times it starts and stops, loud squelching in middle of movies (sometimes PPV), not recording what we set it up to record, recording what we never want recorded... Well you get the picture. Contacted "Tech Support" again and they just gave me the run around. Sent email through their system about these issues and they responded with fluff. And told me they would not forward my emails to a supervisor or manager. Someone did try to call me but unfortunately I was working and unable to answer. They sent me an email explaining how sympathetic they were to me and how valuable I was to them as a customer. With all this, they spelled my name wrong. I am not worth double checking my last name. They did also provide me with a number (an 800 number) to call. It was to upgrade or general information number, useless to me.
Now they can not even get the programming right on the guide. Set up to watch Undercover Boss but Amazing Race was on instead. Been like that for past 4 weeks. Programming guide and commercials say when its on but it's been the Amazing race. If anyone knows how to get through to someone who is actually willing to do something please let me know!
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