Re: car reservation call center
Knowledge is power! I will share mine. Its hard to imagine a company that hires 20 to 30 people almost every month. An office building can only hold so many folks. Lets explore why this building is always empty.
1. Revolving door: When or if you are hired, you will go through a 30 day training and indoctrination period. I say indoctrination because it is almost ' cult ' like. Management smiling, but scary smiling, way too happy.
After you become aware of what is really expected of you, most will not last the first 6 mos. I didn't! I had many many years in a call center environment, and had to quit to remain sane.
2. Expectations: You must not miss a single day of training, as you will be let go if you do. Once you are on the floor taking calls, you are 'Micro Managed' like a dog in obedience training. How to speak, how
long to speak, what to say, what not to say. Why say this, why not to say that. Time micro managed down to the second. You will sign in to a program to alert when you are working, when you
are not working, on break, restroom, etc. Call center experience? Still a nuisance. Non-call center experience? You will be paranoid in a week!
3. Stats: Your performance is challenged constantly. Can you always do better? Well you had better! A TM (training manager) AKA your team leader, will monitor your calls to present a better ' Micro Managed' way
to ' help ' you on your way to a few cents more of a raise, (after 6 mos) and of course to justify his or her existance in the ' cult experience '. After booking three brands of car rental entities, you will know
just how many of each you booked, and my favorite, just how many people in each booking picked up their cars, and how many people enjoyed talking to you! Well in case this sounds so great, just
remember these and many, many, many and did I say many more micro managed stats have a direct bearing on not only your nervous system, but also how long you last!
4. Final thoughts: This was really an easy job. A college degree is useless, and any person who can hear and speak, can do this. What causes the difficulties, is the inclusion of all that I have outlined above.
If you can live and work in this environment, you will do fine. As the revolving door shows, that for most of us, and possibly for the next class of 30, and beyond, MOST PEOPLE CAN'T!
Please see this website also...
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