I ordered a textbook by ISBN.
When it came in, the CD case (which is bound inside the textbook) had been opened, and the CD was missing.
I called the company and spoke with everyone from the first person who answers the phone, on up to the company manager. Each person along the way had the same answer: they claimed that because the listing for the book did not say "w / CD" that I couldn't realistically expect the CD to be in there.
Of course, by definition, the ISBN that I ordered refers to a book/CD package—not just the book.
Saying that they didn't specifically say "w / CD" and therefore can't expect it is like saying it didn't say "w / page 235" and therefore a book missing that page is the customer's problem.
They told me I could pay to send the book back (having already paid $6.99 to have it shipped to me) and when they received it they would credit only the purchase price of the book. It would cost at least another $6.99 to ship it back.
The error was theirs, not mine, but they wanted me to pay for their mistake—and still wouldn't fix the problem.
Beware of ordering from this company, as they misrepresent the products they sell and will not rectify their mistakes. They tried to shirk their responsibility to me by claiming that they're a used bookstore and therefore "couldn't possibly know what the books contained."
I will never order from this company again. Ever.
(I have however contacted my credit card company; they are stopping the charge.)
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