Last summer my daughter stepped on something sharp and needed stiches. We took her to the S. Vincents ER and they took excellent care of her. At the time of admittance we paid $200 toward our deductible. I admit when the first hospital invoices started showing up we didn't immeditely start paying because we knew insurance had been billed, but as of yet had not paid. Once all the insurance payments had been completed, we started paying on our tab. The hospital sent our account to Professional Credit Svc.in November of last year. Even though we knew this, we continued t pay St. Vincents hospital the montly payments. The checks were cashed and according to St. Vincents, all payments were forwarded on to Professional Credit Svc. Rick, our representative from PCS, started calling in Februay to demand payment. We told him we were paying St. Vincents and that the payments were recorded with them and forwarded on. He told us that wasn't good enough and that we needed to pay him direcly. He called several times over the next month and the conversation was always the same. We paid St. Vincents and he demanded we pay him. On 4/7 we made our last payment to St. Vincents via online. Two weeks later Rick called and said we still owed on our account. When we told him that the entire bill had been paid, he said that was incorrect and that we still owed. When we asked him to phone St. Vincents and confirm all payments, HE REFUSED! He said it wasn't his responsibility to do that. Doesn't he represent St. Vincents? Isn't he working for them?
At this point we called St. Vincents and confirmed that the account was complete and paid and asked the supervisor to call PCS and talk to the rep and confirm this with them. They did and even called us back to let us know the phone call was completed. We thought it was done. On 6/24/10 we were served with court papers saying we still owed and now we owed for legal fees.
I called St. Vincents and their accounting supervisor Kaylee called and spoke to Nikki at PCS who confirmed all payments were made but that 2 of the paymnts had not been processed properly.By their own admission, they had messed up. Now we owed interest of $29.13 the legal fees. When we argued that if they had processed the payments correctly, they would not of had to file a claim in court, because the account would have been shown as paid. They filed the claim AFTER the full balance had been received.
Not only do they harass you, but the are also just trying to extort more money from us. Not to mention the billable hours to St. Vincents that they are charging for an account that should have been closed months ago, if they had processed thing correctly. How many other people have had their payments mysteriously lost or processed incorrectly and ended up paying more then they should.
Check out the Better Business Bureau to see the other 36 complaints brought against this company.
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