It's been over 5 weeks since my credit card has been charged and my orders have not been fulfilled. The Sales team provides good service, they can match a price and are quite responsive. Though, the matching price process takes a day to get the prices approved. Once my orders were placed and the charges billed, I have been trying to follow up on the status of my orders. I called and left multiple voicemails. Every time I call, my questions are routed to this person KATHY and for over a week she has not called me back! Irawoods offers good prices but you have to consider huge huge huge delays in shipping. If you have contractors lined up for your project, most likely you will not have your products on time. On top of that, I would say that I was faced with a very disappointed customer service when I was following up on the status of my order. The shipping provider they use for the curb delivery never called to schedule delivery, they just showed up on my door steps. I was lucky that I was at home that day. Overall very poor experience and I would definitely shop somewhere else next time. WATCH OUT and try shopping somewhere else!
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