Complaint / Review
MedievalWare
Medieval Ware, Designer Wall Tapestries, DesignerWallTapestries Worst Internet Purchase Experience Ever, Broken Promises, Liars and Thieves

Ordering from Medieval Ware was far and away the worst internet purchase experience of my life.

Even though the item I ordered was "in stock, " it took two months to ship and arrived a week too late. Since Medieval Ware did not warn me of late shipping, I couldn't purchase it from someone else. And when it came, UPS charged a whopping $34 brokerage fee. (Medieval Ware had charged $18 to ship the item and said nothing about UPS fees.) Rather than paying, I sent the item back.

As if that weren't enough of an inconvenience, Medieval Ware refused to answer communications. LIE #1: The website promised a "prompt response, " saying that "We are always ready here to answer your questions within 24 hours." I contacted them three times without response, after which I reported Medieval Ware to the Better Business Bureau. THAT got a response.

Hello,

We did contact you, we sent 3 emails letting you know of a delay one of which you had sent to see when item would arrive and we explained the delay.