I signed up with It's Just Lunch and have had the worst customer service from them that I have ever received in my life. I paid $1,000 of my hard earned money in a bad economy and feel now I have been taken for a ride. I was concerned with the company's customer service immediately after I signed up with them. I have voiced several complaints with their corporate office in Florida and with my customer service representative. I paid an expensive fee to have a 12 Month membership with them and have been extremely dissatisfied with the response time and customer service and the dates have been horrible. I am terrified to go on another date with their company. They set me up with dates that are the extreme opposite of the preferences I described to them upon signing up. They told me they had plenty of clientele that fit my preferences and the very few amount of dates I have gone on have been horrible. I see my date and I want to run out the door.
I sent a letter October 16 (7 days after signing up with It's Just Lunch) to 801 East Hallandale Beach Boulevard, Suite 201 Hallandale, FL 33009 via UPS. "Dear %, I signed up with Its Just Lunch on 10/09 at this point have had no rendered services with your company. I have had a very bad experience to start and at this point have no faith in the services your company could provide me with." I went future to explain to that I wasn't getting returned phone calls. I went further to explain that my customer representative sold me on a dating service where I would sign up for a 12 month membership and she would get me out often to meet single men meeting my preferences and that changed the week after I signed up to an attitude of well technically we only have to send you out 5 times. I felt scammed and lied to. They told me they would send me out right away to get me to sign up and after I signed up they told me the first date could be set for a month away.
After this correspondence they made some more promises and I gave them a chance. Well it has only gone down hill from there. They have sent me out 3 times since October 9th and I have yet to meet a guy to fit the description of what they said they had available.in fact they said they had an abundance of clients that fit the description of what I was looking for and the guys they set me up with I have wanted to run out the door from. I feel sorry for them so I don't run out and I suffer through a date that I am embarrassed to be on.
Here is the email I sent to my customer service rep on 11/17/09:
In regards to my lunch date on Sunday I was really disappointed. He was the exact opposite of the person I described that I would be interested in meeting. My date was nice, but besides a possible friendship I would not be even remotely interested in dating him.
He was outside the age range, ethnicity, and physical appearance of what I described to you.
Please let me know if you would like to go over my preferences again and I would be happy to get them to you.-Andra
Her response was that she was sorry I had a bad date and that she would contact me in two weeks to set another date up. Over a month later after not hearing from her I sent the following email:
I haven't heard from you since mid-November. The last message I got from you was that you would be contacting me in two weeks, and it has been a over a month and a half without a word.-Andra
After this she contacted me with my next date which is the worst date I have ever been on in my life. I was so embarrassed to be out with him. He looked terrible and it was torture. Here is some of my following email to the customer service rep after this one:
"I am mortified! When I was interviewed about what qualities I am looking for in a guy I wonder if your company kept track of even one of my preferences."
I have never wanted to run out the door more in my life. I can't stand the thought of putting another person through that so I was polite and didn't, but seriously they are just taking people's money and wasting our time.
It's Just Lunch has been the worst consumer experience I have had in my life and they have provided me with the worst dates I have ever been on in my life.
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