This is so bad, it's almost funny.
I sent my last check June 26th. My closing date was July 9! Now, how can a bill mailed two weeks early NOT get there on time? My check wasn't cashed until July 19 & my latest bill received yesterday shows I've been charged a late fee.
I was fuming tonight as I wrote their new Card Processing Center in Bethpage, NY to contest this charge. GET THIS: My bill shows that the late fee was charged to my account on July 5 when my closing date was July 9!!! A little eager, aren't we?
Along with my complaint, I'm including a copy of my letter to Spiegel & bill with the late fee to the Office of the Comptroller of the Currency in Houston. I suggest everyone do the same.
What Spiegel/FCNB is doing is nothing but racketeering. Not only will I never buy anything from them again, but I will watch carefully how they "re-organize" their companies so that I can avoid any other re-named businesses they begin.
I don't want to do business with a company who pads my bill with false charges, then provides no telephone number (other than a cheap, rude automated info number) where their customers can speak to a customer service rep. Every reputable company has that service.in the future, I'll be more careful.
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