To put it into perspective: it's been 1 month since I bought the watch from Jomashop. For last 2.5 weeks they have both the watch and my almost $2,900 payment and the only thing I have is a promise to be taken care of...
I bought the watch from Jomashop store on Ebay on August 27nd. I was aware they are a "grey" market dealer and I didn't expect much, but to their credit, the watch came fast. After winding the watch, and trying them on, I realized that the chronograph function was not working properly. I tried to reset the chronograph couple of times just to make sure, but I was correct: the chrono was defective. I tried to report the issue to jomashop the next day (August 28) via email, but 2 days of emails went unanswered, so I decided to give them a call.
I placed a call and started going through their call menu and after waiting for "the next available representative" for 2 days I finally got a hold of the rep. I explained what happened and requested an RMA. The rep made me describe the defect multiple times refusing to believe there is an actual defect. I told him I already own one Breitling with Chrono and I know how it should work and when it's broken. He promised to consult his Refund dept. If the return is allowed in my case. Another 2-3 days passed by when I finally received the RMA number. Now, this has been 1 week since I bought the watch...
They received a watch back on September 8. Thinking it may take a day to process I gave them a call only 2 days after it was delivered. And here it started. The rep started feeding me stories about the refund taking 7-10 days to process. I waited another week. Knowing he would not call, I called myself. For 2 additional days they were "looking into receiving the RMA and determining the level of defectiveness".
Its been 3 weeks from my purchase when the rep finally agreed that the watch were indeed found defective. He asked whether I would like this watch repaired, a replacement watch or the refund. I said that I prefer the same model and color replacement or full refund including the $25 for shipping the watch back. The rep said that they would be glad to send me a replacement. Another 2 days passed I was told the replacement watch was not stock. I said the refund was fine. The rep promised to process the refund shortly and even asked me to email him a copy of FedEx receipt for the return shipping. This was September 16, i.E. 4 weeks from my purchase.
I waited another couple of days and tried to call back but my calls went unanswered, so I was forced to open the dispute with Paypal and Credit Card...
Given my experience, I strongly advise you against dealing with Jomashop whether the small purchase or large. If something goes wrong, you will NOT BE TAKEN CARE OF and will be forced to go the dispute routes instead of enjoying your purchase.
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