Liu Property management has no customer service whatsoever. They rarely answer phone calls and if they do answer, it's just the secretary and she will never let you speak to the actual CAM (community association manager).
They do little or no work to manage their properties. All they do is hire a security company, landscaping company, etc. However, they do not manage these other companies at all. I hope they are the cheapest property management company in Tampa, because there is no possible way to provide a lower level of service.
Here's just one example of how they do not do their job at all. They manage the property of One Laurel Place on 201 W. Laurel St in Tampa 33602. They have hired a company to provide 24 hour security. However, they do not manage this security company at all. The security guards often leave their post and the security of the building is in jeopardy.
One of the security guards' jobs is to allow people into the property. Residents are allowed in because they have a sticker on the windshield of their car. Non-residents are only allowed in as visitors. They are given a 24 hour pass to park in visitor parking. Security guards often write the wrong date on visitor passes causing the visitor's car to get towed at a cost of $170 to the visitor. If you are a resident and a guest comes to visit you, security has no way to contact you, because Liu Property Management does not provide the security guard with contact information for the residents.
At one point, Liu Property Management decided to change the color of the sticker that would be used by residents to enter the property. They decided the sticker should be yellow and not blue, as it once was. The change would take effect on Sunday, March 1st at midnight. The security guards were responsible for checking that the residents had yellow stickers and not blue stickers. But the security guards did not have new stickers to give to the residents, because Liu Property Management did not give stickers to the guards. And the security guards did not know who the residents were and who the guests were, because Liu Property did not tell them.
The only way to get a new yellow sticker was to visit Liu Property Management during M-F 9-5 and hope that someone was there doing their job, which they usually are not. If you tried to obtain a sticker in any other way, it was impossible, because Liu Property does not return phone calls or emails. So, on Saturday February 28th many residents came home and parked their cars, just like any other Saturday night. The security guards did not warn them that their cars would be towed at midnight unless they had a yellow sticker. But at this point it was futile because the only way to obtain a yellow sticker was to take time off work on the previous Friday to travel to Liu Property Management's office and hope that someone was there to help you.
So anyway, the security guards - who are not managed by Liu at all and are probably the cheapest security company in Tampa so that Liu can maximize their profit margins - have only one job, let yellow stickers in. However, they failed to warn people on Saturday, February 28th, that any resident without a yellow sticker will be towed. And Liu made no effort to give out the new yellow stickers except a paper notice in the elevator and one or two appearances on the property for an hour or two during the course of a month. That's because whenever Liu manages a property they are never there and they do the least amount of work possible.
So at midnight on Sunday, March 1st, they contracted a towing company to come and tow all resident cars from their homes who still had the old blue sticker. They did this on a rainy Sunday morning, causing incredible damage to any convertible vehicle, by towing them out of covered parking into a rainstorm. The tow cost each resident $170, plus up to $3000 for impound fees, and up to $1500 in damages from the towing. Liu did not apologize in any way for this. Every car they towed belonged to a resident. Liu did not respond to any phone call complaints. The security guards did not know where the cars had been towed to. The security guards did not know how to contact Liu.
Liu Property Management will inconvience your residents in every way. They will institute arbitrary policies and make no effort to implement them. And then penalize your residents with hefty fees of hundreds and thousands of dollars for breaking protocol. They will never appear on property. They will never answer phone calls. They will change their address and not tell the residents (actually happened!). They are a two bit, fly by night property management company. The owner, Gail Liu, is not even licensed! They will hire out the cheapest subcontractors who will do shoddy work and actually decrease the value of your property, all while chargining you premium prices for their "services." If you're looking to hire Liu Property Management, do yourself a favor, hire the groundskeepers and security guards yourself and then make no effort to manage them and be sure to never even look at your property and you will be doing the same thing Liu does!
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