While picking up moving supplies at a U-Haul, I spotted a brochure on moving help by a firm "emove.com". On the front was a picture of smiling faces loading a U-Haul. On the back were glowing 5-star testimonials of the superb service provided. I was moving myself, so I needed loading help. I logged onto their site, checked out the descriptions of the "Moving Helpers" in my area (local independent or small businesses) and selected the lowest priced one. He was just getting started with emove, so had no customer ratings (a red flag). I provided a credit card for payment and called the number listed. I spoke to a man named Rom and gave the date of my move.
On "moving day", I called Rom's number and got his voicemail. As the moving truck arrival time grew closed, I called again, and still got the voicemail. Although I left urgent pleas for a callback, I never heard from the guy.
Fortunately, I acquired emergency loading help from some apartment workers, at great additional expense.
I called eMove and explained my bad experience; the representative said my credit card would be refunded "except for $5.95", which, if I filled an online review of my "Moving Helper", would also be refunded. As hard as I tried, I could not find the link to the review site, to evaluate my Moving Helper.
Because of my terrible Moving Day experience and the unsatisfactory support provided by eMove, I would not recommend using them.
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