I requested from diyupholsterysupply.com on 12-27-08 through PayPal,
Purchase was established and taken care of. On 1-3-09 I emailed and requested a tracking number
A response from Kris stated due to Christmas there was delays should ship 1-5-09
I received the order on 1-13-09, no packing slip, one item was missing the most expensive item and the main reason I ordered from this company.
It had been a 44”-108” ribbed classic curtain pole with stretcher and bands for $19.99.
I sent concerning the lost product. On 1-15-09 I obtained a curtain pole however it was a 48” pole
Without any stretcher or bands. I sent having a screen-shot of the web site record. I received mail the proper pole was on it’s method. On 1-27-09 I obtained a curtain pole container called the pole I requested having a paper-bag recorded outrageous.inside it was section of a curtain pole. I sent Kris again indicating my frustration and requesting a return.
Images were submit another mail.
Dear Mr. Charlebois,
I'm really unhappy. I received the the Pole today. After I state Pole; that's all I acquired. No hard-ware no bands, no expansion as promoted in your site and mentioned about the container.
I'm Hanging images, It's apparent the container was exposed. A paper-bag was recorded towards the finish. It was not shipper damage. It was how it had been loaded. Another container also was covered in document. Not what sort of bundle is appropriately packed within this era. Shippers do not often let it. Both deals I obtained had the title Michelle (no lastname about the return tag) in the event you possess a drop-shipper or email space individual you wish to create responsible.
I'd just like a reimbursement of my $19.99. If you want, I'll deliver back the items and areas of these supports at your cost. It was a paypal deal plus they do request feedback on-sellers. I'd prefer to have the ability to let them know we fixed this satisfactorily. I truly loved the material swatches I obtained but don't trust your webstore.
Their Reaction:
All our curtain rods are prepacked from the produce on the digital construction device, while you may comprehend I think it is difficult to think the bundle was delivered imperfect nevertheless when there is an issue I thanks for getting it to my interest and certainly will approve a return. Whenever we get the bundle will may examine it. If we find problem within the production we shall deliver you an upgraded at our expense and return your shipment cost. Please feel liberated to contact me a 662 280 0020. We deliver 100, s of deals each day, there's nothing wrong with this delivery process, We've an excellent customer support report while you know. Please be recommended we don't react to any type of risks.
If Your reaction is needed please answer this mail, it'll assist us react quicker for your questions,
Kris Charlebois
Operator
I subsequently obtained an email stating the pole had been delivered. And so I thought all to become properly. I had been wrong.
Sadly I now understand aid from PayPal is just easily buy from Ebay. I still haven't obtained the pole or have I received a return. I don't suggest the corporation and alert customers to beware.
0 comments