My husband and I booked Tiffany to photograph our wedding in October. We were not scheduled to get married until December of exactly one year and two months later. Our first meeting with her went great! She seemed like a very down to earth, very pleasant person and made all kinds of promises for our wedding that we later would find out she could not keep. We put a deposit down and signed a contract for her service and left her studio feeling very excited with our decision.
Throughout our wedding planning process, many things changed such as location, time, etc., and I always made a point to contact Tiffany and update her on such things. I felt it was important to somewhat establish a relationship with her so that we could be comfortable with a "stranger" capturing such intimate moments in our lives.tiffany, however, failed to make ANY attempt to get in touch with me. It wasn't until about one month before our wedding (one year after booking her) that I received an email from her stating that my final payment was due in full by a certain date, and that I was actually a few days overdue! I was livid! I knew that we owed her a balance, and had full intentions of paying her.in my opinion, however, as a business owner, it is your responsibility to keep in touch with your clients and keep them happy, ESPECIALLY when you are getting paid such huge amounts of money!
Upon receiving Tiffany's email, I proceeded to contact her by phone so that we could discuss meeting so that my fiancee and I could pay her, and discuss the final details of the wedding.tiffany did not answer my calls, did not return my messages, and continued to ignore us. Then I began hearing horror stories about things that she would do wrong, like forget to check her memory card in her camera, so one bride and groom ended up with no photos of their entire ceremony, and Tiffany refused to refund them their money.
So then the decision came to terminate our contract and find a new photographer. I called Tiffany to talk to her, my fiancee called her, we sent emails, and left voice mails, and she still did not answer us. So we sent one final email stating that we were canceling service, and that we were in hopes of receiving our deposit back. It wasn't until she got that email that she tried to contact us, and her list of excuses began: she was out of town, her phone was off, her mailbox was full, blah blah blah.
Needless to say, we still have not received our deposit back, and twelve days before our wedding, we were blessed with the amazing. And it is to this date, the best decision we could have made for our wedding. It was beautiful, and now, comparing our wedding photos with what Tiffany would have done, we are so pleased that things turned out the way they did!
In summary, Tiffany Cozart is not a good business owner! She has no customer service skills, and quite frankly, is a little "big headed" when it comes to her line of work. But if she is reading this, I want her to know that she has a long way to go in her industry. There is no competition when it comes to great photographers, she may want to sit back and take a few notes!
Mrs. M*
Pensacola, Florida
U.S.A.
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