I signed up for remodeling and addition leads from ServiceMagic about a month ago and have thus far found their service to be considerably less-than-desirable. They have a real propensity to jack-up the level of service from the less-profitable categories to the much more profitable ones. Clearly their goal is not quality customer/client service. Rather, it's bringing in as much money as can be had for ServiceMagic and the contractors and customers be damned.
Example #1. I was given a lead for replacing tile in a shower. I am a Remodeling/Renovation Contractor. I don't do simple tile surround replacements. It isn't worth my time to drive down to a $1,000.00 job lead, issue a bid and then return to the job site four or so times if I'm the winning contractor for a profit of $120.00! I have to pay ServiceMagic $50.00 from this profit which laves me a whopping $70.00 to pay for four hours of my time plus gas to get there and back.
Example #2. I was given a lead to replace a kitchen counter top. Please. How can this even remotely be worth my time, for God's sake? Again, I am a licensed, Bonded and Insured General Contractor specializing in remodeling, renovations and additions. I am NOT signed-up for Maintenance & Repair or Handyman leads.
Example #3. I was given a lead for a kitchen remodel where-in the phone contacts could not speak English. There's a quality lead.
I had to fight and argue with my ServiceMagic advisor, one Leonardo Fonseca, about the third example and was dumb-founded when he tried to tell that that's just The way it goes. What a fool. I am still awaiting credit on example #1 above. I was promised a decision within 2 5 days following my complaint. You guessed itno response. We'll see how they handle example #2: I'm not holding my breath.
I have sense shut-off my leads while I await ServiceMagic's adjustments. We'll see. One of two things is painfully obvious here; either ServiceMagic's staff that interview prospective leads are incompetent dolts or they are guilty of fraudulent deceptive practices. Either way, ServiceMagic is a company with whom you may want to seriously reconsider doing business.
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