I was a customer at Regis Salon in Norfolk, NE. I had made an appointment to get my hair highlighted. I have done this several times before. I checked around my small town for prices. When I checked at Regis they had told me it would be around $60-65 since my hair is thick. This price was a little more than other places in town, but when I went to make an appointment, Regis was the only place that had any openings.
So, I go to my highlighting appoinment. I sat down and the lady, Stephanie, started to highlight my hair. She walked off several times to help others with hair cuts and to talk to other customers. She mixed up one batch of highlight and used it all (a lot ended up flung all over the floor). She went back and mixed up another 1/2 batch and used about half of that. So, two hours later, I was finally done. When I started to write out my check, Stephanie informs me that it will cost me $120! I looked at her and said, "that much?". She replied "Yes sweety, you have thick hair and I mixed up eight batched and used six of them at $5 each". So, I wrote the check and left.
The next day was my birthday. My husband and I went to Regis to find out exactly what I had paid for (since she didn't bother to give me a reciept). She totally started an attitude with me, being very rude and sarcastic. She continued to call me "sweety" and "honey". Needless to say, I got no where with her. All I wanted was to pay a fair price. I asked for her the Regis home office number and she "accidentally" gave me a fax number. At this point, I was so angry I was in tears.
I had called nearly every salon in Norfolk and hadn't found anything close to that price. Even people who had previously worked at Regis said that price was outrageous. At this point I have contacted the Regis home office and not recieved any call back.
Beware! A good friend of mine informed me that her boyfriend went in for a hair cut and paid with a credit card to find out later that he was charged a $10 tip! The same women did that and refused to give back the money!
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