My daughter was enrolled at Grasslawn Children's Center for one year (Jan- Dec). This past holiday season, the director (Gretchen) violated the contract by closing the center for 5 days instead of 3. Apparently, she thought that she and her staff deserved vacation more than all the parents did! When I brought it to her attention and suggested she change the shedule, she refused.
Instead, she offered to have someone open the center to watch just my child. I didn't think this was fair to the other parents, so I kept pressing her to do the right thing and let the other parents know in an official manner. She kept refusing, so I finally wrote a letter to the owner. His "solution" to the problem was to kick my child out, on New Years Eve, with only one day of notice.
So, here you have management that knowingly violated their contract, didn't fix the problem when called on it, and then punished the parent who complained. And this was such a simple problem, and so easy to fix! Can you imagine how they would handle things if the complaint was something more serious?
Yet another symptom of poor management is that they can't retain their employees. The staff turnover is very rapid - over the year we were there, every caregiver except one had left. Needless to say, I'm very happy to have found a much better place for my child.
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