Consumer complaints Investigation:
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Consumer complaintss investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The consumer complaints Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
We are doing some remolding on our townhouse and seeing all the advertisements from these frauds; we thought that we would check them out (well I did, the wife was suspicious to begin with). First they hound you with emails and phone calls to not forget your appointment time and remember both you and your spouse have to be there (like were little children).
We arrived on time (both of us) and as with almost everyone else that has listed here, we were grouped into a room and watched more infomercials (boring) with the pitchman coming in on queue to run some more of his tactics and refusing to answer any questions until the end of the pitch. Finally was informed that the membership price would be $6,435 for the first 2 years and then $198 per year for the next 8 years... Oh and did I mention that if we didn't sign that day we would not be allowed to be a member EVER...
Then we were headed out for the BIG tour... Where he basically read the headers on the wall where all the catalogs were and then stopped and showed how much we could save on a $100,000 kitchen upgrade by using them as opposed to using a (in his words) "discount box store".
Then came the time to be reunited with our salesman who tried to reiterate the selling points that the group pitchman made (still at this time would not discuss membership payment options). Then the time came and we could pay as low as $990 up front (right then) and $271 a month for the next 24 months and then just $198 a month thereafter for the following 8 years.
I'm not somebody that just jumps up and writes thousand dollar checks on a whim, so after he asked me three or four times and I reiterated that I would need time to mull this over, he kept looking at my wife (like she was going to jump up and make me sign). Finally I told him just forget it and when we got up to leave he acted as though we were trying to steal those paper name tags (like these were the whole reason I drove 30 miles). The look on his face was priceless;
I'm a salesman myself and would never ever work for a company as unscrupulous as these guys.
Stay away from any company that tries these types of pressure tactics.
DossSacramento, California
U.S.A.
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