Usacomplaints.com » Shops, Products, Services » Complaint / Review: DHL Express - Does not take responsibility. #386435

Complaint / Review
DHL Express
Does not take responsibility

End up having DHL not attempting to consider steps to repair an issue they produced. Fall a specific bundle of in Gallup, NM on 11-15-08 Settled 16 bucks to possess it Indicated. It has been resting because container since. About the 18th been coping with DHL, advantages, Journey Bunch. Trip Bunch may be the just one that's attempted to resolve this issue. DHL has simply gave me the run-around, guarantees to contact me back with data, etc. Nothing. They take-all data guarantee to call-back, do not call back. Request the individual you spoke with before - enjoyment - no thereby that title. Need to undergo all of the garbage again, again. Up to now I've voiced with 17 various people at DHL - An I will let you know not just one bit of data was preserved through 6 hours of speaking. Subsequently about the 21st DHL achieved the ALB. NM workplace, where the supervisor Artwork Torez informs me that it's not his container anymore they don't have use of this package. Subsequently 5 mins into informing me all of this he informs me he might have a driver increase there 160 kilometers to check on box however it will definitely cost me an enormous quantity.By today Journey Bunch may be the just prepared to use me with this, DHL has attempted to clean there arms of this. 11-24-08 I called it notice if it had been acquired today or atleast within the program however - no. Was advised to put on they'd get Artwork Torez about the telephone to see an update. He'd not really talk to me - informed Ms. Lisa t/DHL customer support he delivered 2 pushes available to obtain in-box - nobody had key it had been secured could not enter it. No telephone call to I would like to understand this, nothing accomplished. Spoke with Nikki with journey bunch - while on-hold she's the truck-stop start the container to determine if that monitoring # was in-box. Therefore, Mr. Torez lied, dismissed and disrespected me. Simply because it is a complicated problem they triggered. As of this moment I am still resting here waiting to listen to where my bundle is. Our Christmas is damaged since my partners pay-check in resting in a container someplace in NM that nobody really wants to look after. Really happy DHL is certainly going worldwide - simply because they pull at there work below.


Offender: DHL Express

Country: USA

Category: Shops, Products, Services

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