We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50 mile round trip.
The hassle began when I called to see if it was in stock, they said it wasn�t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.
When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.
When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.
After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.
The next morning my wife and I decided to just get our money back, we�d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that�s not what we agreed on last night. I told him I changed my mind, we�d been hassled enough.
He said he�d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I�d pay the restocking fee, just write it up. When I asked for the cash back, he said they�d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.
Before I walked out of the store, I told him he was going to get a little publicity. I�d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn�t seem to care.
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