We rented cabin #25 for five nights and on the first morning after arriving, we noticed large carpenter ants in the kitchen. I went to the resort office and told the management about the ants and they handed me a can of insect spray and some ant traps and told me "you are in the woods and there are ants in the woods".
By the third day, the cabin was infested - and ants were even in the refrigerator. We had to keep our food out of the kitchen in a box, confine our 3 yr old son to a small and unifested area and spray poison in the kitchen every night after our son had gone to bed.
On the fourth day sitting at a restaurant eating lunch, my wife found a dead ant in our son's hair. This was the last straw for us. It was our last night so we had to just deal with it. However, we knew at this point we should be entitled to some kind of credit.
Upon checking out, we told the management we wanted two nights refunded (one night for each of the two families staying in the cabin). The management said they would call the owners of the cabin and get back to us. Their resolution was to credit back each family $50 (the cabin was about $140/night).
This was a very bad experience for our families and dampened our entire vacation.
The lack of appropriate resolution from the Flying Arrow Resort management and the owner of cabin #25 prompted us to write this complaint so other people won't have to put up with this type of service from them. Their attitude in response to our complaint shows us they are not a service oriented business.
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