This report is about a purchase of a helium fill Megatech radio controlled RC Airship 1 and Area 51 Blimp combo as the main birthday present for my child, and the horrific problems with taking the Megatech blimp problems to the manufacturer Megatech, who manufacture other radio control RC products such as:
Aircraft: Megatech A7 Tornado, Megatech Air Strike, Megatech Avion, Megatech Avion I, Megatech Avion IO, Megatech C.C. Flyer, Megatech Fantail Flyer, Megatech Firefly, Megatech Freedom Flyer, Megatech Hydro-Fly 2, Megatech Megastealth II, Megatech Merlin, Megatech Night Flyer, Megatech P51D Mustang RTF, Megatech Prowler, Megatech Sky Vector, Megatech Skyliner, Megatech Wright Flyer, Megatech X-EC Diversion, Megatech Nitro Capitol Flyer, Megatech Nitro Airstrike, Megatech Cessna Free FLIGHTS.
Helicopter: Megatech Horse-Fly, Megatech Micro-Fly, Megatech Hopper-Fly, Megatech House-Fly 2.
Airship: Megatech Party Blimp, and my Megatech Airship 1 / Area 51 Megablimp.
Boat: Megatech Caribbean Cruiser 2, Megatech H2O Pro Racer, Megatech Nirvana II, Megatech Ocean Explorer-1, Megatech Scurvy Dog Pirate Cruiser, Megatech ST. John Catamaran, Megatech ST. Thomas CatamaraN, Megatech USA, Megatech Wicked Angel.
Wheeled vehicles: Megatech Mega Missile Launcher, Megatech Mega-Mites, Megatech Mega-Sidewinder, Megatech Megabotz, Megatech Megapro MPRO-RCB Buggy, Megatech Megapro MPRO-RCT Truck, Megatech Megastorm, Megatech Radio Rodent, Megatech Razor XT, Megatech Afterburner, Megatech Dark Thunder, Megatech Tempest Gladiator.
Balsa Display kits: Megatech USS Los Angeles, Megatech Hindenburg.
Engines: Car / Truck Engines, Megatech NEO-16ST, Megatech Q1.6 Chianelli Q Series Engine Std, Megatech Q1.6 Chianelli Q Series Engine w / Pipe, Megatech Marine Engines M-21 Pull Start,
Megatech M16 Pull Start, Airplane / Helicopter Engines Megatech M-46 ABC R/C Engine, Megatech M-61 ABC R/C Engine.
I think I remember Radio Shack carrying the Megatech Airship blimp at one time, but I couldn't find them at the store when I looked, although I noticed Radio Shack carried other Megatech products. As I could not find the product at a store I searched the Internet. There were various other makers, Dragan Fly or Draganfly, Mach III and their Goodyear blimp and flying saucer, Interactive toy concepts Air tech airship, Goodyear airship, bomber, UFO mothership, Overbreak Hover Blimp to name just a few. I decided on the Megatech Airship 1 and Area 51 Blimp combo.
This report is about receiving a very very poor quality product (for starters see photo 1). The report's about taking the problem to Megatech the manufacturer for superior service. The report's is about receiving very poor service and several staff that appear to have worked against this customer and in my opinion have appeared to have fabricated a problem to avoid providing agreed upon compensation. This report is about a very bad warranty scam and it shows how a simple product repair was in my opinion stretched out into large chunks of lost time which quickly used up the short 90 days it lasts. A 90 days that starts when you buy it, not when it's opened on a birthday or Christmas. This report is about this company ignoring the customer in a BBB mediation process. This report is about a company reneging on its agreement and offers, especially when not in control of the proceedings. This report is about the VP of the company who after months of the company working towards a close to suitable resolution, changes it all to blame the customer for going inside the product.
The reason a self maintenance void warranty clause is generally in place is for cases where a product user has been using the product for some time, and it has stopped and could have been broken. The manufacturer would want to determine what went wrong. Generally purchasers always receive a product that works. I always contacted Megatech immediately when I found a problem. I showed great caution with things I was not sure of, and looked only at issues I felt totally capable of, in the hope of it resolving a birthday or Christmas day problem, and saving a return shipment and problem for Megatech. Nobody that buys a product like this for a child's birthday is planning or wanting to disassemble it on the first day. All people like this want is for it to be Ready To Use right Out Of The Box. Nobody wants a ruined birthday or Christmas.
This report is about the destruction of a young child's birthday and Christmas, who after 7.5 months (as of end of June) does not have a birthday present. This report is about a company that appears to be scared of fair independent mediation and witness.
This seems like a warranty scam. After reading the other people's complaints, and seeing all the failed shipping and time wasting, it almost seems like they want the warranty period to end, so the repair costs schedule (or worse) that VP Mr. David Deans kindly provided to me can kick in.
A big question: why does a Megatech, a toy model manufacturer work in all these ways towards a father and child?
One of Megatech's motto's is: Ready To Use right Out Of The Box. The following is what actually happened when the box was opened.
Shortly before purchasing the product I mentioned it to my friend and she too did a quick search on the Internet. ToysRus. She looked at the review for the Megatech Party Blimp (the same as my blimp but with sound) she had found and there were comments. Here's the link:
Here's the text in case the ToysRus page ever goes away:
This thing is JUNK
By Joes mamma from usa on 10/23
Pros: none
Cons: Flimsy, Poor Construction
Best Uses: none
Describe Yourself: consumer
Bottom Line: No, I would not recommend this to a friend
This thing is junk. We tried two and neither transmitter worked properly. Megatech refused to replace the transmitter although I explained we bought the item in 12/06 but did not open it until 10/07. They stated because it was out of the measly 3 month warranty I could either spend ANOTHER [$] plus s/h or they would sell me a CRASH warranty for [$]!! I had not had the opportunity to crash it because the transmitter doesn't work Imagine that! Spend your money on a quality product from a company that knows what customer service means. Not sure who that it but definitely not Megatech.
END OF ToysRus Review.
OK, trust my friend to find a bad review about something I'd spent a long time selecting for our child's birthday. I'd spent so much time choosing the right present for my child I wasn't going to let one little review which at the time looked a little off, because of keeping the product so long (but people do buy presents ahead of time, and in sales etc). Anyway, I sold my friend that it was just a one time problem and that ours was sure to be Megatech Motto, drum roll please... Ready To Use right Out Of The Box. Ha Ha Ha. Ha Ha. Ha. Booooooooooo Hoooooooooooooooooooooo...
Little did we know that this review (that I can't vouch for the content of) was completely correct, in fact it doesn't go far enough to describe the problems. I feel very sorry for Joe and Joe's Mamma. I understand the pain Megatech seems to have put you through too. I bet it was terrible. I hope you are on to a better time in your lives now and having lots fun with other toys and I hope Megatech didn't rip you off/cost you too much.
I see Megatech had been at it with another complaint contributor, working exactly the same way:
http://usacomplaints.com/reports/0/100/RipOff0100253.htm
Anyway, Joe's Mamma's review stayed in the back of my mind. I purchased the Megatech Airship 1 and Area 51 Blimp combo. The birthday came. I 'd already paid to fill one of the balloon envelopes with Helium at a store. Time to present the huge airship to the child! Then we spent time with the instructions to assemble the fins, gondola stuck on bottom etc. Viola. Switch on, Ready To Use right Out Of The Box? No No No.
What we found during assembly was firstly the interior of the box/container seemed like someone had been in before. Tape was ripped with Styrofoam stuck to it, but the box had a factory seal, so it could only have got like that at the factory. The tail fins had no adhesive. The gondola window stickers were all severely crooked. The pilot sticker was peeling. The handset aerial didn't come to a secure halt when screwed in (the instructions said be careful I wonder why?), it just kept turning. The Gondola battery sticker indicated the battery should be placed in a direction the reverse of normal batteries (see photo 1). We did as instructed. It didn't work when switched on. We didn't try it the other way around in case it damaged the gondola.
Later, I did figure out a way to get inside the handset to see why the aerial wasn't screwing in, in case it was an easy fix, but it was the aerial screw itself rotating withing the chrome telescoping aerial, so I could not fix that. The child's birthday was ruined. It was the weekend so the quickest help would be from the manufacturer phone line on Monday. I sent an e-mail straight off to Peter Winston the Megatech President so they would know it didn't work the very day of the birthday and that the birthday was ruined, and I sent a photo too. He did not provide the courtesy of a reply.
On the Monday I phoned Megatech. Mr. Jon Lodato (lead service) and I fixed the reverse battery problem over the phone but unfortunately turned up a show stopper. With the machine powered up one of the propellers didn't work. We discussed the internal components of the handset and he was fine with me having found out how to get into it. We discussed the internals and he heard the two tactile switches, which control the propeller that didn't work, both clicking on/off. See this for picture of tactile switch.
He knew something else was wrong with it that couldn't be fixed by me and approved a resolution. Mr. Jon Lodato agreed to make up for the problem by in addition to the fix sending an extra gondola and handset working on alternate 49mhz, and also sending a prepaid UPS call tag to return the product. He was a little reluctant to provide this compensation, and probably wouldn't have provided any if I hadn't asked. He gave me the option to accept a replacement shipped immediately if I paid for it, and they would return the money upon receipt of the defective product. I praised Megatech for offering it, and I really wanted to use that option for my child, but Joe's Mamma's ToysRus review comments were in the back of my mind, so I didn't take this option.
As the product only had a 90 day warranty I said I'd like it to retain its 90 day warranty as it didn't work the very day it was opened. Mr. Jon Lodato said they would not do that. Additionally the warranty was not 90 days from the birthday, but it was from the date of purchase, half a month earlier. I seem to remember him using the term Case Closed or Matter Closed in relation to the warranty discussion. I discussed this further and would not waiver on my opinion of a true warranty, but he would not waiver either. I eventually had to say Hopefully We'll Not Need The Warranty And We'll Cross That Bridge If We Get To It. At the very end of the conversations, after I had thanked him thoroughly for coming through after Megatech's problems ruined the birthday, I heard Mr. Jon Lodato grunt/exhale. It seemed different than the rest of the friendly conversations. This stayed in the back my mind, as did their severely harsh way with a warranty.
For some reason I felt happy they were resolving the problem and for the most part I felt like I'd enjoyed talking to Mr. Jon Lodato, so as the return shipping tag didn't arrive I was patient and waited, but after 10 days with a more impatient child and friend I had to call. Yes, they said it was sent but must have gone missing. They sent another. I was patient again but after 8 days it too hadn't arrived. I contacted them and the next day it arrived. I was starting to feel less confident about Megatech and felt my child and friend were correct and I should monitor the time better. I recalled Joe's Mamma's toy review comments from the back of my mind, and I decided to take some photo's of the product I was returning.
Photo's of how well I was packing it (See Photo 3). That everything was in the box. Because of their delays it was getting close to Xmas, so if they delayed any more my child may be getting his mid Nov birthday present after Xmas. I tracked the product arriving at Megatech on Dec 13th. There was no word from Megatech. On Dec 17th I decided I needed to check it was being processed hastily. There seemed no urgency at Megatech. They said the status was: In Service. On Dec 19th I e-mailed my Xmas delivery concern to them. Then on Dec 20th Joes Mamma's ToysRus review comments came right back into mind when I received a reply from Mr. Williams saying the issue was a jammed button, not a defect, saying I could have fixed it myself, and Megatech had gone above and beyond with this unusual resolution, they'd been wonderful, and what appears to be the other Megatech motto - Matter Closed. Also he would not send replacements without a receipt.
On Dec 21st I replied to Megatech (receipt attached) that I was sad regarding Mr. Williams comments as I had worked with Mr. Jon Lodato on the buttons issue. They were clicking, not jammed (see photo 2). 17 wasted days and you have the audaciousness to say I Feel We™ve Been Wonderful, Matter Closed and suggesting there may not have been a problem. I said my child would call if product was not here by Xmas, and Megatech could explain to the child why the mid Nov birthday present wasn™t shipped before December 25th Christmas day, and he could tell the child it™s all because the father jammed the button and was negligent in not sending a sales receipt, and he could also tell the child I Feel We™ve Been Wonderful, Matter Closed.
On Dec 24th Xmas Eve, an unannounced 27Mhz Gondola/handset (alone, not full set) arrived. I secretly rushed out in snowstorm to fill the other undamaged unused balloon, a UFO blimp, with helium at store shortly before they closed on Xmas eve.
On Christmas day we discovered one of the handset buttons didn't work. This was a different type of button to the first failed button. The button pressed upwards pushes a piece of thin bent metal to make contact. The same happens when it is pressed downwards with a different piece of thin bent metal making another contact. It was obvious a contact wasn't being achieved. I took the handset apart. You could easily test the button with the handset cover off. Contact was not being achieved. I bent the thin metal. Contact was made and it worked. On Dec 26th at 1am I e-mailed Mr. Jon Lodato that a RC handset button didn™t work, but I'd fixed it! And mentioned various stickers were poorly positioned and I altered some, but requested they send some fresh ones. I mentioned that the other parcel with compensation gondola and handset and full box contents they had agreed to send hadn™t arrived yet.
During daytime Dec 26th my child discovered the Megatech UFO airship going up when it was just supposed to be going forward. It was intermittent, but happened a lot. I e-mailed Mr. Jon Lodato that there was a intermittent problem when one propeller was in forward, another up propeller worked by itself with no button pressed.
We waited the whole Christmas week and on beyond with no reply. On Jan 8th. I e-mailed that I™d been patient, received no reply and hadn™t received the other parcel. I asked for a status.
Mr Williams phoned. He suggested I pay to return the product. He said Mr. Jon Lodato was no longer handling situation and I couldn't speak to him. He suggested I accept a lesser offer. He said he was removing Mr. Jon Lodato™s agreement from the table. I said I™d only speak to Mr. Jon Lodato and I™d have to take other routes if unable to.
A little while later, when I was still fuming from Mr. Williams call, Mr. Jon Lodato phoned me into a conference call saying his other Megatech workers were present and alerted me it was being RECORDED. None of the other Megatech workers introduced themselves, announced their presence, or made any noise at all. I told them the previous communications left me with no alternative to go other routes to assist resolve the situation, and I said I did not want to discuss anything at this point, especially recorded phone conversations when almost everything was already in writing. He/we did continue the conversations for some time regardless, he seemed to want to for some reason.
Mr. Jon Lodato explained he™d been out of the loop. He then decided to present various escalating resolutions during the conversations to the point where the last one was close to what should be expected under the circumstances, but their warranty was still an issue, as he still classified the purchase date of Nov 5th the warranty start even if we didn't open the product until a documented mid Nov birthday and for that matter had never had a working product to use warranty time on. The warranty was close to being used up!
Although they were close to resolving the problem, they still weren't, and I now had a lot more things in the back of my mind than just Joe's Mamma's ToysRus review comment. I chose to go other (outside) routes to assist resolve the situation. When I suggested it again, Mr Jon Lodato threatened to remove his offer if I did (so much for his word, the Nov 19th agreement). I couldn't trust them, so I chose to use other (outside) routes to assist resolve the situation.
I chose the BBB as the beginning of the long journey. On Jan 8th I entered my complaint. Megatech took almost all their allotted time to make a response, a long time (obviously taking away most of the warranty I paid for) and another new person arrived on the case, the Megatech VP Mr. David Deans. Hopefully Mr. Jon Lodato had briefed him regarding the details unlike what happened with Mr. Williams. Vp mr. David Deans broke Mr. Lodato's agreement (What's new?). He stated the customer contacted them on 11/29/07 (Wrong, that isn't when I first contacted Megatech).
After over 2 months VP Mr. David Deans raised the self attempted repair, void warranty get out clause even though Mr. Lodato didn't mention it being a problem and a Mr. Williams e-mail response encouraged self repair. He vastly lowered the compensation that was agreed by Mr Jon Lodato. He offered only balloons and gave them a dollar valuation the same as a full boxed kit, $50. I'd already rejected it with Mr. Lodato when agreeing on compensation. If he'd just sent me two total boxed kits at $50-00 (totaling $100-00) it would have solved the problem, but no, he knows the BBB would take any old response as a genuine offer to resolve a problem. He wrote what appears to be the other Megatech motto MATTER CLOSED! He announced he'd charge 50% if there was another problem, and my warranty hadn't even run out!
Megatech honorable agreements must have an expiry formula similar to the Megatech 90 day warranty?
On Jan 25th, I responded to VP Mr. David Deans comments with the following, and related to him that my child™s birthday was destroyed: Mr. Jon Lodato issued an offer of a 1/ replacement and 2/ an extra gondola and extra handset as compensation, shipped pre-paid. The child was told about the nice offer. Not even a full replacement arrived. The replacement didn™t work. Someone else removed the offer to the child. Mr Jon Lodato recorded my last phone conversation.
I asked for nothing much different than the first time. He provided a better offer, and there were more words spoken. I said this didn't even scratch the surface of all the issues. I suggested Mr. David Deans may not have communicated fully with Mr. Jon Lodato who is the central figure in this. I suggested that Mr. David Deans obtain a true picture, or I suggested the BBB could generate a conference call to Megatech™s David Deans, Jon Lodato and myself and we all listen to the recorded message and discuss it.
If these options weren™t used, I said I would type what was said in the message. This is supposed to be a model toy manufacturer. Why do you treat my child in this way? I said, when I talk about the extra compensation Megatech Gondola and Handset, that's exactly what I'm talking about. It implies it works, and it implies it will work for 90 days, therefore is warrantied. If this is not the case, and Megatech isn't prepared to back the product to lasts that long, it simply isn't a Megatech Gondola and Handset, but it is instead free Pieces of Plastic, Wire and Solder. Again, we're talking about a child's birthday present here, and Megatech has messed me around for getting on to 2.5 months, without the product and the offered additional compensation.
On the 27th Jan, I sent an e-mail with photo attachments (See Photo 1, Photo 2 and Photo 3) to both BBB and Megatech to try to stimulate Megatech to discuss issues as part of mediation rather than ignoring the customer, the issues and Megatech's agreement.
I explained we were 2.5 months after a child's birthday. I suggested times I'd be available for the conference call to review Megatech's recorded call. I provided a brief review of the situation and why I could not receive a package from Megatech directly, as they had blamed us for the 2 prior failures which we did not cause. I explained how an independent legally bound witness could be used to verify the condition of the product upon receipt. I addressed how the warranty was useless. I addressed the problems in detail and provided photos Megatech didn't know existed (See Photo 1, Photo 2 and Photo 3) showing the poor quality of their product. I showed how Megatech's diagnosis that the product I sent back had a jammed button could not be true, by simply studying their written response AND my photos.
On the 28th Jan a non agreed upon, unsolicited package was dropped on our doorstep from Megatech.
I entered text on the BBB system reiterating I could not receive packages from Megatech unwitnessed, because of their arrogant bullying untrustworthy ways.
I also contacted the Trenton, NJ BBB for help to have my local BBB simply witness the opening of the packages. The BBB responded that they can be of no help!
On the 29th Jan, A copy of Megatech's Jon Lodato paper letter arrived from the BBB. It ignores my BBB comments. It declares case closed. It declares to the BBB they sent out a replacement product and extra parts all tested and signed off as Megatech perfect. It declaresd Megatech has done EVERYTHING to satisfy the customer complaint. It requested the BBB to mark the status of the case as resolved.
Megatech's Mr. Jon Lodato was directing and pleading with the BBB instead of presenting his text to the customer for discussion with BBB mediation.
On 5th Feb, Megatech VP Mr. David Deans, not satisfied with his first message to the BBB, had another shorter try. It ignores the BBB comments. It ignores BBB mediation. It was forceful and bullying. Vp mr. David Deans stated a false large value for his compensation. He agreed that Megatech sent Unsolicited Merchandise, and declared that I should feel better than I was. He used what appears to be the other Megatech motto MATTER CLOSED!
On Feb 11th on the BBB system I respond to Mr. Jon Lodato's comments and state my intent to continue:
Conduct and offer totally unsatisfactory. You've totally ignored the customer. Jon Lodato made a compensation offer to young birthday child and reneged on it. You don't do this to a child. You switched to using people other than Jon Lodato in an effort to kill resolution. You made Jon Lodato unavailable for talk at one point. Jon Lodato made a better compensation offer and reneged on it. You don't do this to a child. You wasted a lot of time.
You proposed we are to blame for the problems. You Schoolyard Bullied a unsolicited non agreed upon package onto our doorstep. You almost (but not quite) had a good resolution on the phone call you recorded just prior to me contacting the BBB. TRUST was why I could not consider it. How could I trust what you agree on, or trust another product signed off by multi people when I was already let down on your agreements and your multi signature certified products (multi defects). I became too scared to receive a product from Megatech.
I came to BBB to have an independent organization monitor an agreement close to above, and follow through the handover and warranty. Even this wasn't enough, so I generated an independently monitored resolution done via a Bank, Police Stn, Govmt Bldn or BBB etc. An independent witness. Megatech has chosen its other motto Case Closed for this BBB case, and I choose to continue down new avenues.
On Feb 15th, On the BBB system I respond to Megatech VP David Deans statements.
I again classify the conduct and offer TOTALLY UNSATISFACTORY. I don't think the VP remembers what it's like to be an young child waiting for a present. This was the child's big present. The child received 1 other smaller present and some odds/ends.
Taking item apart voiding warranty:- The big day was during a weekend. The product didn't work (after Megatech's wrong way round battery label probably broke it). Many things were wrong with it. The Aerial was loose.
I went in to see if a nut or something could be tightened, but no luck, it was a bad aerial. It was the big birthday. Wasn't being a child the most fun time for you? It was going to be birthday fun, or a several day wait just to talk to Megatech. As you know, I was ultra careful, and did not install the battery the wrong way around (right way for products other than Megatech defectively labeled products) until I contacted Megatech, a several day wait. Jon Lodato had me install the battery the wrong way around, and it powered up. We discussed all about going inside the handset and interior buttons etc, and there were no issues regarding me having gone inside from Jon Lodato.
I returned product to Megatech. We waited very patiently, but Megatech was keeping a secret from us, and wasn't sending the agreed compensation. After contacting a number of times we discovered Megatech had faked the stuck button (as shown). Megatech wasn't sending the compensation.in the Dec 20th e-mail the words, copy and paste quote: A Jammed Button Is An Issue Which Could Possibly Have Been Addressed At Your Home. Again encouraging a home fix. When the replacement came on mid Friday Dec 24th it was obvious a contact wasn't connecting. You ruined the child's birthday AND Xmas. The choice of Christmas fun, or wait a week before Megatech help.
I fixed it, but something else was found to be wrong with the product. Megatech had no problem with me trying to solve the problems and helped and encouraged it before I came to BBB (I would have loved to have saved you shipping/problem). It is only when we got outside of Megatech to the BBB that the Megatech VP David Deans appeared and acted differently from the others and choose to USE the Void Warranty status.in the Megatech recored message I was THREATENED BY Mr. Jon lodato. If I took this outside of Megatech he threatened to remove the 2nd offer.
All I wanted was a fair monitored agreement. I said, look deep within VP David Deans, and if you don't understand, get help from President Peter Winston. If you were in our shoes and you're being blamed for 2 product failures which you weren't responsible for, HOW WOULD YOU FEEL IF THE 3RD WAS TO FAIL??? (do you understand yet??? Do you know why we're here now???), and Mr VP, YOU WOULD HAVE TO PAY FOR HALF THE REPAIR COSTS and all the shipping, as on 1/22/08 you said: Should there be any further issues, we will discount the repairs at 50%... So Mr VP, IT WOULD BE IN Megatech's INTEREST TO HAVE THE 3rd PRODUCT FAIL!!!
That's what stealing the value of a warranty does. You said this VP David Deans. Talk about being mean to a child. Next issue. VP David Deans Quote: Twice The Value. I responded to this on 1/25/08, but I'll expand. Unfortunately Mr. David Deans forced something on us and is using his business skills to SELL the BBB that this is in fact a fantastic offer.in reality, you can't make a $50 item into a $100 item, and words like We Value Each Customer, We Have Only Acted In The Best Interest Of This Customer, are of little value when the customer has gone above and beyond to try to encourage fair independent witnessed arbitration, which in all cases Megatech has avoided/ignored.
This is not a standalone, work out of the box type item, and it incurs expenses and costs to ready it before you can use it (which is what part of the compensation is for in the Megatech agreements that didn't materialize). The compensation part of this is regarding our losses because we couldn't use the item we had readied and incurred expenses on (which are lost when it sits unused).in the second attempt we had to incur the losses again, and we'll incur it again if the case is ever resolved. There are other financial costs to us just dealing with the return shipping.
And finally Mr David Deans, I remember getting a very nice winter coat for a child in need and thinking, Should I Get A Coat This Nice and I Hope My Child Receives Things This Nice. You have totally destroyed the child's birthday. The child's Xmas too. I'm NOT looking for charity. I'm looking for HONESTY and DECENCY, because I PAID for a working product that I have not received. We had an agreement because of the problems, and we've had the agreement taken away.
On Feb 18th, I entered a more readable log of the activity before I tried to obtain mediation with the BBB, but I also entered a brief log and analysis of it which I list here:
Mid Nov, Birthday present.
On 13th Dec, the product I returned arrived at Megatech.
On 17th, I phone for status.
On 19th, I e-mail my concerns there seems no urgency after so many problems/time wasted.
On 19th, Megatech shipped a package I'd been pushing them to ship. Although they didn't tell me.
On 20th, I received an e-mail saying they'd need a receipt before shipping anything.
On 21st, I relayed my concerns they could not ship the products to get here by Xmas.
On 24, mid day, a package arrives.
On 26th, I let them know there are several defects.
On 8th Jan, after being very patient waiting for the main package, I contact Megatech. They return call to tell me they are changing the agreement.
They'd kept the their Removal Of Agreement a secret all the way through to the 8th Jan for some reason.
They'd kept the package shipment a secret for some reason.
They knew the birthday was described as being DESTROYED, and they knew their timing of shipment would have it arrive right at the other important day which we wouldn't want DESTROYED. Of course I was pushing for it to arrive before Xmas. This defect (on a double Megatech QC checked item), where the contacts were not connecting could not have been generated in shipping. You could hammer the handset and that contact would not change shape. There is a slim chance it is heat expansion/contraction related, but that is minuscule. Then there was the 2nd defect to that problem.
Below is most of the information I entered at the New Jersey BBB in my attempt for mediation and the text received from the BBB.
1-08
My log of the problem on the BBB system.
5 NOV. Purchased RC Helium Airship/blimp.
Mid NOV. It failed shattering the Child™s birthday.
Handset did not work the gondola. Tail fins = no glue. Gondola pilot = peeling not re-stick. Windows = crooked. RC Aerial screw problem. Gondola = no power, Lithium battery install sticker wrong way round. Helium charge and trip to/from supplier lost/wasted.
19 NOV. I phoned them. Mr. Jon Lodato and I fixed one problem over the phone but turned up show stopper propeller failure. Mr. Jon Lodato agreed to make up for the problem by in addition to the fix sending an extra gondola and handset working on alternate 49mhz. Also sending a prepaid UPS call tag.
29 NOV. No call tag arrived. I called, they shipped another one.
7 DEC. I e-mailed I had not received it. No reply.
8 DEC. It arrived. I e-mailed status that it had arrived and was returning product.
13 DEC. Product arrived at Megatech.
17 DEC. I phoned Megatech. The person said it was in service. It seemed there was no urgency about the situation, especially when my child could easily have the child's birthday present before Xmas.
19 DEC. I e-mailed these concerns.
20 DEC. I received a reply from Mr. Williams saying the issue was a jammed button, not a defect. I could have fixed myself, they™ve gone above and beyond with this unusual resolution, we™ve been wonderful, matter closed. Would not send replacements without receipt.
21 DEC. I replied to Megatech (receipt attached) that I was sad regarding Mr. Williams comments as I had worked with Mr. Jon Lodato on the buttons. They were clicking, not jammed. 17 wasted days and you have the audaciousness to say I Feel We™ve Been Wonderful, Matter Closed and suggesting there may not have been a problem. I said my child would call if product not here by Xmas, and you can explain to the child why the mid November Birthday present wasn™t shipped before December 25th Christmas day. You can tell the child it™s because the father jammed the button and was negligent in not sending a sales receipt, and tell the child I Feel We™ve Been Wonderful, Matter Closed.
24 DEC. An unannounced 27Mhz Gondola/handset (alone, not full set) arrived. I rushed out in snowstorm to fill the undamaged UFO blimp with helium at store before they closed on Xmas eve.
26 DEC 1am. I e-mailed Mr. Jon Lodato the that a RC handset button didn™t work, but I'd fixed it! Mentioned various stickers were poorly positioned and I altered some, but requested they send some. I mentioned the other parcel hadn™t arrived yet.
26 DEC daytime. E-mailed them that there was a intermittent problem when a prop was in forward, another up propeller worked by itself with no button pressed.
8 JAN. I e-mailed that I™d been patient, received no reply and hadn™t received the other parcel. I asked for a status.
Mr Williams made 2 phone calls. Suggested I pay to return product. Said Mr. Jon Lodato was no longer handling situation and I cant speak to him. Suggested I accept an offer. Said he was removing Mr. Jon Lodato™s agreement from the table. I said I™d only speak to Mr. Jon Lodato and I™d have to take other routes if unable to.
Mr. Jon Lodato phoned with other team members present and alerted me it was recorded. I told them the previous communications left me with no alternative to go other routes to assist resolve the situation, and I said I did not want to discuss anything at this point, especially recorded phone conversations when almost everything was already in writing. They/we did continue the conversations for some time regardless and Mr. Jon Lodato explained he™d been out of the loop. He then decided to present various escalating resolutions during the conversations to the point where the last one was close to what should be expected under the circumstances.
Resolution:
We™ve had no working product to use in a warranty period, so I want them to ensure they replace these, the following, or any future replacements if they go wrong in 90 days from us receiving any replacements. If they want to be a little meaner that can remove the difference between the purchase date early Nov and the mid Nov birthday date, and say we have a slightly less than 90 day period (the difference) from time of replacement receipt. I want them to back up the products. 90 days is a very short time for any product. Megatech sends items before the paid call tag return shipment.
Megatech ships out new, not reconditioned/refurbished, perfectly fully working products with precision/perfectly aligned window/pilot/handset stickers (of which there are many on the gondola and handsets). If they can send some sticker sheets so we can correct any we see as wrong, that would be helpful too. 1 boxed set working on 27Mhz (?) containing everything (the 2 airships balloons, gondola, handset/aerial, tail fins with tail fin glue, 3V Lithium battery, 9V battery, outdoor flying cord and connectors, instructions there could be more all the stuff that™s supposed to be in a new box)
1 extra gondola on the different MHz channel 48 (?). 1 extra handset on the different MHz channel 48 (?). What I want to do, that matches what we did the first time, but is different than Jon was suggesting this time, is keep the items in the box Balloons, Batteries etc, everything except the handset and gondola. Why? The 2 balloons have helium fills in them that I incurred expenses for, so I™d want money to cover the costs/expenses associated with the helium fill if they require them.
The process of removing a gondola from a balloon is damaging to the balloon, so we would not have needed new balloons if this process didn™t have to happen, but as it has/does this process renders the balloon not new. I also don™t want to have to report to Megatech on day 1 of receipt of product. I want them to be customer focused and treat me like anyone else that™s just purchased a product and allow us to run it and only call if we have a problem.
1-22
David Deans, Megatech Vice President response the BBB provided to me.
The customer contacted us on 11/29/07 about his blimp problem. Our warranty is clear. Customer must return the product to Megatech and they will repair or replace. Shipping is not included. We paid for shipping both ways and replaced unit. The customer attempted to repair the unit by taking the item apart, that act alone voids the warranty. We will be happy to replace again the unit. I will send out one brand new unit with an extra set of balloons, total value 100.00. His original purchase was $50.00 and consider the matter closed. Should there be any further issues, we will discount the repairs at 50% from our normal rate, since we value each customer. We have only acted in the best interest of this customer.
1-25
My response to Megatech on the BBB system.
Mr. David Deans,
The BBB complaint needed 5000 or more characters, so I had to write the log complaint greatly condensed as the BBB entry screens only allow for a few words.
My child received the product mid Nov.
Megatech™s President Mr. Winston was sent an e-mail with attached photo on the the same or next day.
My Child™s birthday was destroyed.
Mr. Jon Lodato issued an offer of a 1/ replacement and 2/ an extra gondola and extra handset as compensation, shipped pre-paid.
The child was told about the nice offer.
Not even a full replacement arrived.
The replacement didn™t work.
Someone else removed the offer to the child.
Mr Jon Lodato recorded my last phone conversation. I asked for nothing much different than the first time. He provided a better offer, and there were more words spoken.
The above doesn™t even scratch the surface of things.
Mr. David Deans words do not match Mr. Jon Lodato™s offers or other communications, so Mr. David Deans may not have communicated fully with Mr. Jon Lodato who is the central figure in this.
I suggest Mr. David Deans obtain the true picture, or I suggest the BBB generates a conference call to Megatech™s David Deans, Jon Lodato and myself and we all listen to the recorded message and discuss it all.
If these options aren™t used, I™ll type what was said in the message.
This is supposed to be a toy manufacturer. Why do you treat my child in this way?
BBB - Also, this issue is a Product Issue and should be returned to the correct category. I purchased a defective product and received another defective product. It's not a Guarantee-warranty issue although that is a small part of it:-
When I talk about an extra Megatech Gondola and Handset, that's exactly what I'm talking about. It implies it works, and it implies it will work for 90 days, therefore is warrantied. If this is not the case, and Megatech isn't prepared to back the product to last that long, it simply isn't a Megatech Gondola and Handset, but it is instead free Pieces of Plastic, Wire and Solder.
Again, we're talking about a child's birthday present here, and they've messed me around for getting on to 2.5 months, without it and the offered additional compensation.
1-27
I entered on the BBB system to encourage true mediation (also e-mailed to BBB and Megatech with Photo attachments).
This is child's mid November birthday present! This is a 2.5 months old resolution process.
The case is at my initial stage of resolution, the BBB, because of trust issues and lack of Megatech follow through / customer #1 service. Any arrangements for conference calls should be for afternoons after 2pm central, with a lead day or 2. Megatech acts like a Schoolyard Bully. You gave child a compensation offer (addl gondola/handset). Failed to meet it. Then took it back (and from a child). Offered more, then more, then more, but with stipulations and then threats. Then took it back (and from a child, a 2nd time) to lesser offer with force and stipulations. Every contact sees a new Megatech person involved, so they can try clean slate talk, ignoring history. We welcome honest, structured, scheduled arbitration. We™ll not accept anything shipped/forced on us without agreement. We can™t accept any item mailed directly by Megatech, because we™re SCARED to receive anything from them. Their products haven™t worked and they blame us. Child and father can™t take this treatment that has generated significant costs to us, both physical and mental.
RESOLUTION SHOULD BE FAIR. When agreed, the products, 2 gondolas and 2 handsets, should be sent to my local BBB for witnessed checks, and the 90 day warranties should begin if the product runs (without blimps attached). We wouldn™t have caught the current problem this way, so any defect in the 90 days will be brought to BBB witness to check problem/misuse etc (without disassembly) and Megatech issues replacement and new 90 day warranty (on 2 gondolas and 2 handsets). This should repeat until each quality Megatech product lasts 90 consecutive days. Megatech, we challenge you to find a customer that™s ever gone to such a length to appease a manufacturers bully/blame the customer attitude. We purchased a warranty and we™re being denied it we haven™t received a working product to use one on. All 3 Megatech reps use their motto case closed term regularly in any offer. No confidence in their product. We™ll not be bullied into a ship, one day verification and case closed situation -UNFAIR. The way Megatech is badly treating us regarding warranty also requires actions outside of BBB and resolution stages. The first product had numerous problems incl: Handset aerial didn™t screw in. Gondola battery label was wrong way round (Photo 1) Quality product! We followed label instructions, so this could have caused gondola failure. Loose aerial could = weak radio link.
Quote: it Simply Had A Jammed Button. There was no jammed button. Proof: 1/ Jon Lodato diagnosed and heard both internal buttons clicking. 2/ Outer red buttons had to function for this, 3/ One jammed button would leave the other operational, but none worked the gondola, 4/ Photo 2 - proof. 100% no jam. The only way you could say it was stuck was the packing (tape) I copied from Megatech style packing to secure it for shipping, see photo 3. Isn™t Jon Lodato (Lead Service) approval enough, do I have to get defects notarized before returning to Megatech? Megatech has video proof of the show stopper part of the many problems with the replacement they sent. New Resolution (old is void after Mr. David Deans appeared ill informed): Megatech sends items to my local BBB before the Megatech pre-paid call tag return shipment from us. 1 new* full boxed set working on 27Mhz (?) with 90 day warranty (see text details). 1 compensation new* extra gondola/handset on the different MHz channel 48 (?) with 90 day warranty (see text details). (*- New, not reconditioned/refurbished, perfect and perfectly aligned stickers.) We have stressed urgency from day 1. If I found my Company did this to a young birthday child, I wouldn™t even be sending the package 2 day fed ex, I™d ship one day to the BBB.
1-28
I logged this on the BBB system.
BBB please mark the log as currently unsatisfactory.
A non agreed upon, unsolicited package was dropped on our doorstep today from Megatech.
As I have already stated, I can not receive packages from Megatech unwitnessed, because of their arrogant bullying untrustworthy ways, such as this non agreed upon, unsolicited package delivery.
Megatech needs to advise the BBB and myself on this BBB log what they wish to do with this non agreed upon, unsolicited package.
1-28
I e-mailed to BBB
To BBB
Melissa,
Can my local BBB assist me (can they assist a customer?) and be a witness to opening any packages I might receive from them?
Do you know of a company that might act in that manner? Such as a consumer affairs department in my locality?
1-28
BBB e-mailed to me.
From BBB
Unfortunately, your local BBB cannot assist you. Complaints are processed based on where the company is located, not where the consumer lives.
1-29
From Megatech's Jon Lodato to BBB (not entered into BBB system for some reason even though I asked them to, so I key the following text in manually from the text the BBB provided me via snail mail.)
Final product resolution has been made regarding the above case. We have sent out a new tested replacement product plus extra parts to the customer via UPS on Jan 22 which was delivered 28th. The product was tested by 2 senior technicians and witnessed by senior management and everyone signed the tested label on the outer gift box. Also our shipping department used extra care when packaging the item to insure the product would be received in perfect working order. This is the second tested product that we send the customer at no charge. At this point we feel we have done everything to satisfy the customer and resolve the initial purchase and complaint. We request for the BBB to status this case as resolved. If you have any questions feel free to contact me at the above information. Thank you for your understanding regarding this matter.
2-05
David Deans, Megatech Vice President response the BBB provided to me.
We have sent you out twice the value of what you originally purchased. We even covered the shipping. You voided your warranty by taking the item apart. We have delivered to you as you state Unsolicited Merchandise. This was to make you better than you originally were. If you do not want to accept the package, mark refused and hand back to UPS. If you wish to accept, then keep with our best wishes. We consider this matter closed. Best Regards, David Deans
2-11
I entered on BBB system.
Dear Megatech, I again classify conduct and offer totally unsatisfactory as in my last notes and below. You've totally ignored the customer, not addressing a single remark. Jon Lodato made a compensation offer to young birthday child and reneged on it. You simply don't do that to a child. You switched to using people other than Jon Lodato in an effort to kill resolution. You made Jon Lodato unavailable for talk at one point. Jon Lodato made a better compensation offer and reneged on it. You don't do this to a child. You wasted a lot of time. You proposed we are to blame for the problems. You Schoolyard Bullied a unsolicited non agreed upon package onto our doorstep. You almost (but not quite) had a good resolution on the phone call you recorded just prior to me contacting the BBB. TRUST was why I could not consider it. How could I trust what you agree on, or trust another product signed off by multi people when I was already let down on your agreements and your multi signature certified products (multi defects). I became too scared to receive a product from Megatech. I came to BBB to have an independent organization monitor an agreement close to above, and follow through handover and warranty. Even this wasn't enough, so I generated an independently monitored resolution done via a Bank, Police Stn, Govmt Bldn or BBB etc, independent witness.
The BBB has been a good experience, and with issues relating to lack of trust, it has focused us on resolution and generated an unbiased method to achieve it. With internal Megatech Customer Service failed, this is the easiest place for Megatech to resolve the issue and come out looking caring, and where problem details stay within the BBB. Megatech has chosen its motto Case Closed for this BBB case, and I choose to continue down new avenues until Jon Lodato/Megatech does the right thing. It is very clear that Megatech does not care about birthdays, children, themselves or their product or using BBB mediation to work properly with a customer.
2-15
I entered on BBB system.
The prior message was related to Jon Lodato's response received by BBB letter (which is not on the Internet system? BBB Please post it on the system). This message relates to the 2/5/08 Megatech VP David Deans response. I again classify the conduct and offer TOTALLY UNSATISFACTORY. I don't think the VP remembers what it's like to be a young child waiting for a present. This was the child's big present. The child received 1 other smaller present and some odds/ends.
Taking item apart voiding warranty:- The big day was during a weekend. Product didn't work (after Megatech's wrong way round battery label probably broke it). Many things were wrong. The Aerial was loose. I went in to see if a nut or something could be tightened, but no luck, it was bad aerial. It was the big birthday. Wasn't being a child the most fun time for you? It was birthday fun, or a several day wait just to talk to Megatech. As you know, I was ultra careful, and did not install the battery the wrong way around (right way for products other than Megatech defectively labeled products) until I contacted Megatech, a several day wait. Jon Lodato had me install battery wrong way round, and it powered up. We discussed all about going inside the handset and interior buttons etc, and there were no issues regarding going inside from Jon Lodato. I returned product to Megatech. We waited very patiently, but Megatech was keeping a secret from us, and wasn't sending the agreed compensation. After contacting a number of times we discovered Megatech had faked the stuck button (as proven) and wouldn't send compensation.in the Dec 20th e-mail the words, copy and paste quote: A jammed button is an issue which could possibly have been addressed at your home. Again encouraging a home fix. When the replacement came on mid Friday Dec 24th it was obvious a contact wasn't connecting. So you ruined the child's birthday AND Xmas. Christmas fun, or wait a week before Megatech help.
I fixed it, but something else was found to be wrong. Megatech had no problem with me trying to solve the problems and helped and encouraged it, before I came to BBB (I would have loved to have saved you shipping/problem). It is only when we got outside Megatech to the BBB that the VP acts different from the others and chooses to USE the Void Warranty status.in the Megatech recored message I was THREATENED BY JON LODATO. If I took this outside of Megatech he may remove the 2nd agreement. All I wanted was a fair monitored agreement. Look deep within VP David Deans, and if you don't understand, get help from President Peter Winston. If you were in our shoes and you're being blamed for 2 product failures which you weren't responsible for, HOW WOULD YOU FEEL IF THE 3RD WAS TO FAIL??? (do you understand yet??? Do you know why we're here now???), and Mr VP, YOU WOULD HAVE TO PAY FOR HALF THE REPAIR COSTS and all shipping as on 1/22/08 you said Should there be any further issues, we will discount the repairs at 50%... So Mr VP, IT WOULD BE IN Megatech's INTEREST TO HAVE THE 3rd PRODUCT FAIL!!! That's what stealing the value of a warranty does. You said this Mr. David Deans. Talk about being mean to a child. Next issue. VP David Deans Quote: Twice The Value. I responded to this on 1/25/08, but I'll expand. Unfortunately Mr. David Deans forced something on us and is using his business skills to Sell the BBB that this is in fact a fantastic offer.in reality, you can't make a $50 item into a $100 item, and words like We Value Each Customer, We Have Only Acted In The Best Interest Of This Customer, are of little value when the customer has gone above and beyond to try to encourage fair independent witnessed arbitration, which in all cases they have avoided/ignored. This is not a standalone, work out of the box type item, and it incurs expenses and costs to ready it before you can use it (which is what part of the compensation is for in their agreements that didn't materialize). The compensation part of this is regarding our losses because we couldn't use the item we had readied and incurred expenses on (which are lost when it sits unused).in the second attempt we had to incur the losses again, and we'll incur it again if the case is ever resolved. There are other financial costs to us just dealing with the return shipping. And finally Mr David Deans, I remember getting a very nice winter coat for a child in need and thinking, Should I Get A Coat This Nice and I Hope My Child Receives Things This Nice. You have totally destroyed the child's birthday. The child's Xmas too. I'm NOT looking for charity. I'm looking for HONESTY and DECENCY, because I PAID for a working product that I have not received. We had an agreement because of the problems, and we've had the agreement taken away.
2-16
I entered on BBB system.
Final words.
I am not responding to any more Megatech comments. All I will respond to is Customer #1, above and beyond, make this right for the child comments (where resolution is monitored for both our interests).
I want the full new boxed kit replacement.
I want the agreed 48Mhz gondola / handset compensation.
*NEW* I want 1 extra (therefore 2 total) 3V lithium gondola battery for testing at a bank/police stn / etc (I'll pay the witness fee), as these run out fast (I don't expect 9V handset batteries to run out fast - fair!)
2-18
I entered on BBB system.
Mid Nov, Birthday present.
On 13th Dec, the product I returned arrived at Megatech.
On 17th, I phone for status.
On 19th, I e-mail my concerns there seems no urgency after so many problems/time wasted.
On 19th, Megatech shipped a package I'd been pushing them to ship. Although they didn't tell me.
On 20th, I received an e-mail saying they'd need a receipt before shipping anything.
On 21st, I relayed my concerns they could not ship the products to get here by Xmas.
On 24, mid day, a package arrives.
On 26th, I let them know there are several defects.
On 8th Jan, after being very patient waiting for the main package, I contact Megatech. They return call to tell me they are changing the agreement.
They'd kept the their Removal Of Agreement a secret all the way through to the 8th Jan for some reason.
They'd kept the package shipment a secret for some reason.
They knew the birthday was described as being DESTROYED, and they knew their timing of shipment would have it arrive right at the other important day which we wouldn't want DESTROYED. Of course I was pushing for it to arrive before Xmas.
This defect (on a double Megatech QC checked item), where the contacts were not connecting could not have been generated in shipping. You could hammer the handset and that contact would not change shape. There is a slim chance it is heat expansion/contraction related, but that is minuscule. Then there was the 2nd defect to that problem.
3-06
E-mailed to Cristi Chamberlain at BBB Trenton, NJ
Hi Cristi,
This is to the BBB only, not Megatech.
I received the response from you indicating The Business Has Made A Good-faith Effort To Resolve The Matter, and noticed the Megatech status page reflects this, although you are still in the process of sending/receiving responses too.
I have gone to a lot of trouble to address the issues related to this case and the few issues Megatech have presented directly at the BBB. Unlike Megatech, I have mostly restrained myself from addressing issues AT the BBB to ensure I can't be looked at as trying to sway a decision, and instead addressed the only offending party. I have also been honest, refrained from using bad terminology I could easily use related to them and have been lenient with them in places (eg, time wasted was more than 17 days - it was heavily rounded down, so there were no questions), assuming they would want to work within the BBB.
Now you have made your decision I feel I have the authorization to address the BBB decision.
I feel there must have been a mistake. I have presented my case. I've proved they are lying, Even with their own text and words, quote: A button jammed (but their are 2 buttons and none worked). They haven't addressed anything related to why I brought them to the BBB table, and have ignored all comments. I feel like I've gone to a lot of trouble, and all that effort went to making Megatech smell like roses. All my work to generate a true reflection of the Megatech rotten internals so that the general public has a warning, is all for nothing.
Can you please explain to me how you came to your decision?
Thanks you
3-18
E-mail sent to me from BBB.
Response from BBB:
Thank you for contacting the Better Business Bureau of New Jersey.
Just as a BBB cannot force a response from a business, we cannot impose upon a customer to accept a company™s offer of resolution.
In the case of your complaint, Megatech has responded to each of your concerns and seems willing to replace your product. It is entirely up to you whether to accept their offer.
Lori Rothgeb | Administrative Assistant
Jun 26th.
This is a communication I started when the above New Jersey BBB response arrived. I don't think I completed or sent it, as once you've been through a process like this with them you instantly discover the service the BBB provides is of no assistance/mediation and it actually does the opposite, making the bad guy's record look one more case better. So what's the point of sending this to the BBB, it would just be more information getting in their way, stopping them from passing another bad guy as reasonable.
Dear Melissa Companick,
This communication is for the BBB.
I received the e-mail from Cristi Chamberlain relating that BBB had determined Megatech had made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
By providing this status Cristi is doing not only myself and my child harm, but the BBB too.
We have received 2 Megatech products and both failed. We've never received a working product. After the first they said they'd send another with an additional compensation Gondola and handset. To retrieve this the original had to be sent to them. They determined there was no defect, (A) but I proved to you with just copy and pasted text (never mind the photo) their determination could not be possible, they simply did this as they had no intention of sending compensation. (B) A lesser replacement mysteriously arrived at midday Xmas eve (they told me nothing was being sent!) without compensation pieces. It didn't work. (C) Mr Jon Lodato was removed from the case by someone else who tried to change everything agreed upon. (D) Mr. Jon Lodato reappeared to the case when I said I could not work with someone that doesn't know the agreement and I related I would have to take the matter through outside parties.in this discussion, in which he provided various offers escalating to slightly better than original offer, when I repeat to him that because of the Trust issues (A, B, C, D) I simply had no alternative than to have the process independently monitored, (E) he threatened to remove the offer if I took the problem outside from Megatech.
So I took this through the BBB for monitored dialog, ((F) of which they have not realistically addressed any of my statements), for a monitored resolution once dialog was agreed ((G) which they are unwilling to have (scared of?), and for monitored warranty ((H) which they have eliminated and will earn income on for broken product repair should it fail to work again).
Megatech appears to know how the BBB works. After all the trouble I've gone to to provide the BBB complete case information, and the trouble you've gone to to process the information, Megatech laughs at/mocks us, the BBB, and any fair mediation process.
They know they sent something (another replacement) out (I) which is, by their own timetables and laws, in their financial interest if it fails.
They know by doing this they don't have to discuss issues and they instantly gain BBB -reasonable offer - status and -look good - to the public.
How can the BBB say anything they've done can be classified as being in good faith or reasonable when you've seen (A, B, C, D, E, F, G, H, I) above?
I therefore request that you reevaluate Cristi's determination.
It is very important for the trust of consumers that the BBB reflects cases in the correct light. For me, the status you assigned to this case takes a new and large chunk out of the core validity of BBB data, which was hard enough to determine from before. I/Customers have to ask what could be hidden behind the little remaining good looking data on businesses, and therefore if the BBB information is worthwhile at all? Megatech has no reason to join the BBB as it can simply bully its way to an immaculate mediation record (which your data suggests it now has, inclusive of my case).
It is critical you provide this case the correct status so as to provide the public valid data they can use to determine if this is a business they can trust.
If you have a good reason for the current determination I'd like to know what the rea
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