Everycontractor.com is a lead generating service. I paid $3000.00 for a contract guaranteed $50,000.00 return on investment within 12 months. They were supposed to send enough pre-qualified leads to provide me with $50,000.00 worth of work contracts.
In order to obtain a refund of my guaranteed investment, I had to do 5 things;
1. Update my profile quarterly,
2. Accept or reject all leads within 24 hours of being assigned,
3. Keep 24 hour contact information up to date.,
4. Make a genuine effort to win the job,
5. Complete the feedback with 2 weeks.
I only wished I had seen complaints prior to signing the contract!
I signed up with the company on 03/12 and immediately checked my profile on the website as required. My companys name and contact information was all wrong and areas of service was wrong. I fixed all the problems and waited.
Every time a lead was pre-qualified, an everycontractor representative was to contact me by phone and a 3 way call was to be set up. If I could not be reached, an email was to be sent notifying me of a lead.
Everycontractor produced a grand total of 5 leads over the 12 month time period.
After several months, The first lead that was produced on 05/16 went fine, my representative called me and I contacted the homeowner. They had already found a contractor so I left the appropriate feedback on EC website within the 2 weeks.
I expressed my concern to the representative that leads aren't comming in, but I was assured that it took time for their marketing team to really start generating leads and everything would work out. I was again assured of the guarantee.
I continued to update my profile monthly (much more than what is required).
On 11/07 and almost 4 months later with no contact from EveryContractor, I decided to check the website and look at the "all leads ever given" section of the website. Low and behold, on 10/12 another lead had come in, yet I wasn't called or emailed. This lead was almost 1 MONTH old! I double checked my 24 hour contact information and it was correct. I rejected the old lead and sent an email in the form of a "trouble ticket" on their website about the issue.
I followed up with a phone call to customer service several days later because I got no response from the "trouble ticket". I explained that I was NOT contacted in any way shape or form about the lead and I did not want the delayed response in picking up the lead, to nullify my guaranteed refund on the contract. Its their resposibility to notify me per the contract, not for me to check the website daily for leads. I was assured the mistake would not be held against me.
A month later, on 12/17, I get a automated phone message saying I have a lead from EveryContractor. I check the leads and sure enough, a lead was there (Wow! The third one in almost 9 months!) I rejected the lead because it was outside the scope of my companys work and adjusted the profile to more closely match my company.
A week went by and I started checking the website more frequently for missed leads. Sure enough on 12/22 a lead came in and no telephone call or email from EveryContractor. I found the lead on 12/24. I accepted the lead, called the customer, he had already found a contractor, I left the required feedback. I again left a "trouble ticket" for customer service. With no returned phone call, I called them and again was assured the problem would not be held against me at contracts end and the guarantee would still be honored.
On 01/11 another lead came in. This time magically, I received an email notification, but no telephone call. I logged on, rejected the lead because it was outside my scope of work, left the appropriate feedback.
The contract is now over. Its 03/25 a whopping 5 leads were generated by EveryContractor. Had I accepted and won all 5 bids, I still would not have produced $50,000.00 in gross receipts as the contract guaranteed, so the lead follow up is a moot point.
I called for a refund and was told, I did not meet the requirements set forth in the contract for accepting leads within 24 hours of assigning them to me.
Shocker there! I cant accept the leads if I dont get notified of them!
Everycontractor has a great customer service team, they all work together to try and find a way to not honor the guaranteed contract. They lied about counting their mistake against me. The entire organization is a scam. Nothing of what they promised to do, was done.
I have filed a better business bureau complaint against them. I will attempt to file a warrant in debt against them for breach of contract. I doubt either of these efforts will return my money.
I can promise Everycontractor one thing and it is guaranteed; I attend the same trade shows they do. I have seen their booths. I guarantee, I will have a t-shirt on that states "EveryContractor Ripped Me Off!" at the next trade show, and I will stand right in front of their booth.
Whatever you do, do not use this company!!!
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