On December 26 I requested my bank to make an electronic payment of my telephone bill to Verizon. I made a mistake in the amount that I requested them to pay. The amount due was $68.91. I failed to include the decimal point and the bank paid Verizon, from my back account $6,891.00.
I discovered the mistake on the morning of December 26th, and began the journey to have my overpayment returned.
As of today, January 25, I have not received my refund.
I have made many telephone requests to Verizon without positive results. My bank has make several attempts to have the money returned to me. You receive a different story from everyone you speak with, at Verizon, as to how and when you will receive your refund.
I want the public to know and understand that Verizon is very difficult to work with in the situation. I want the public to know that if you make an overpayment to Verizon they do not recognize it on their automated telephone explanation of you balance. They have the audacity to send you the next months bill showing your current amount OWED!
Futhermore, YOU MUST notify Verizon that you made an overpayment to them and request them to refund to you, your money. They will not refund you your money until you ask for it, they do not recognize your credit/overpayment until you bring it to their attention!
This is criminal, must be illegal and I believe that there should be some penalty to this company for handling overpayments in this matter.
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