Hello!
I signed up with their service a year and a half ago, and they send me leads a couple of times a month during the busy season... What they do is send out the customer lead to at least three contractors, and then they scramble to contact the customer. They then charge each contractor $9 or $12, so they make their money no matter what happens... Luckily, when I have gotten their automated voice mails, I dial the number of the lead on my other phone. This way, I make sure that if the lead is serious, I will be the first one on the phone with them. Because of my fast response, I have gotten probably 12 out of the last 15 jobs they sent me.
The problem, as what the other reporters said, comes when the leads turn out to be dead... Their policy states that they refuse to refund lead $ "when the customer changes their mind" which is extremely unfair. They claim that dead leads are built into their "low low pricing structure". They also refused to refund several lead $ to me when their system failed to leave me a usable voice message and text message. I went back and forth with them, and they flatly refused to refund anything even when their system failed to give me the lead. This to me is a RIPOFF, and why I am filing this report.
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