Feeling generous, I went ahead and listened to the spiel of a out going young man named Eugene, and after an annoyingly long description of his life and journey to find a better path in life, I found myself buying magazines just to get him off my porch. Never again. That was 12/19/06. After not getting any of the magazines I ordered, I called in the um "customer service line" I spoke with a very pleasant young lady who notified me that it appeared my subscriptions had been erroneously shipped to my neighbors. The address given to me did not exist. So they shipped my subscription to a non existent address? Then she asked if I still wanted my subscription. I asked if it would be possible to get a refund. She politely told me that I would first need to fill out the back of my receipts and fax to her. Strangely enough the fax machine stopped working, and then they had problems with their lines and so on. Twice they told me that I must not know how to use my fax machine. This fax issue started on 4/27/07 and continued till for over a month, every time I faxed in a the copies, they got lost or were un readable.
Finally I submitted and online complaint at the BBB in DC. The next time I called in I was transferred to a supervisor whom told me that the reason this was delayed so long was when I went to the BBB I had not put a receipt number on my complaint so she couldnt help. When I asked about all the times that I had faxed my info in, her response was "I don't want to go back wards, let's only move forwards" Ok, when can I expect my refund?"well we cut the checks on Tuesday so I will have to find out and get back to you." I am awaiting a call.
Save yourself a bunch of grief and wasted phone time, the next time a Go Doer stops by your neighborhood, DON'T BUY ANY MAGAZINES.
0 comments